David Serrano
Mountain View,CA
Summary
Dynamic law enforcement professional with extensive experience at the City and County of San Francisco. Proven expertise in criminal investigation and emergency response, effectively reducing crime rates through community engagement. Recognized for sound judgment and exceptional communication skills, fostering trust and safety within diverse populations. Committed to maintaining public safety and enhancing community relations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Police Officer
City and County Of San Francisco
02.2005 - 11.2018
- Enforced laws and regulations to maintain public safety and order.
- Conducted thorough investigations on criminal activities and incidents.
- Collaborated with community organizations to enhance crime prevention initiatives.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
Security Supervisor
Securitas Security Services USA
06.2000 - 11.2004
- Supervised security operations, ensuring adherence to policies and procedures.
- Trained and mentored security personnel, enhancing team performance and professionalism.
- Conducted regular audits of security systems, identifying vulnerabilities and implementing improvements.
- Collaborated with law enforcement agencies during incident investigations and emergency response planning.
- Prepared detailed reports on security incidents, contributing to strategic planning and operational adjustments.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Emergency Medical Technician
Unknown
02.2000 - 05.2000
- Analyzed patient conditions to determine necessary medical interventions and routes of transport.
- Provided emergency medical care to patients in critical situations, ensuring timely interventions.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
Education
No Degree - Fire Science Technology
City College of San Francisco
San Francisco, CANo Degree - Fire Science Technology
College of San Mateo
San Mateo, CASkills
- Law enforcement
- Criminal investigation
- Community policing
- Emergency response
Certification
Certificate in Fire Science Technology
Timeline
Police Officer
City and County Of San Francisco
02.2005 - 11.2018
Security Supervisor
Securitas Security Services USA
06.2000 - 11.2004
Emergency Medical Technician
Unknown
02.2000 - 05.2000
No Degree - Fire Science Technology
City College of San Francisco
No Degree - Fire Science Technology
College of San Mateo