General Manager, who is highly driven to create superior guest and employee experiences, while growing sales and increasing profitability. Adaptability in high-pressure situations. Ensures all restaurant systems are operating effectively and efficiently. Provides proactive leadership, through the implementation of attainable standards and goals, creating an environment of accountability.
Overview
10
10
years of professional experience
Work History
Business Owner/Operator
Tidal Wave Auto Spa
Ocean Springs , MS
09.2020 - Current
Managing a 1.2M revenue in sales and analyzing business performance metrics that can maximize profits
Work collaboratively with Profit Sharing consultant to optimize our operational procedures and add to our 1700 club members
Developed forecasting tools to analyze revenue, quarterly trends, variances, and to maximize our bottom line
Undertake performance management activities and provide mentorship and support for a team of 10, increasing labor productivity, in return decreases labor by 15%
Kept all building areas and equipment functional and well-organized to promote business performance.
General Manager
Beau Rivage
Biloxi, MS
03.2020 - 08.2020
Oversaw $7 Million dollar operation at the Terrace Café Restaurant to include scheduling, labor productivity, sales revenue, and maximized profitability
Developed the entire management team and employees with promotional capabilities and focused on the vision from the upper management
Adhered to all Mississippi gaming commission protocols and ensured all management and employees are coherent on those practices
Increased annual profit by 20%.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Assistant General Manager
Longhorn Steakhouse/Darden Restaurants
Hattiesburg, MS
01.2013 - 03.2020
Promoted teamwork in a corporate setting restaurant
Results drove delivery of excellent guest service and won awards for employee experiences
Lead by example by ensuring Managing Partner duties were completed in a timely and precise manner
Set high standards for the staff and the management team on a daily basis
Selects and supports a highly capable workforce in diverse positions that reflects the diversity of the community
Established a professional connection with employees and guests, while remaining approachable to others
Maintained composure, and took sales initiative, and ownership of all restaurant operations.
Education
Associate of Arts - Business
Mississippi Gulf Coast Community College
2011
Bachelor of Science - Business Administration
The University of Southern Mississippi
2016
Skills
Creates goal setting Manages Labor Productivity
Superior Guest Service Increase Sales promotion
Develops Management/Employees Ensured all safety protocols were adhered to