DAVID SHAHBAZIAN
SAN FRANCISCO,CALIFORNIA
Summary
Highly motivated and versatile professional skilled in operations management, negotiations, strategic planning, and team
performance improvement. Adaptable and eager to explore diverse fields, passionate about working in multicultural
environments. Committed to sustainability, ethics, and valuing stakeholders. Seeking a top management position to
leverage expertise and drive company success.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Hyatt
08.2021 - Current
- Manage front desk operations
- Arrange with other departments for the hotel's everyday operations
- Train and mentor new staff, fostering teamwork and professional growth
- Maximize room revenue through strategic upselling
- Maintain clear communication with guests, staff, and management
- Handle sensitive guest information discreetly
- Utilize property management systems for reservations and transactions
- Implement crisis management and decision-making under pressure
House Manager
Startup House
06.2020 - 12.2022
- Managing and leading all teams that provide services to Startup Houses
- Implementing marketing strategies and acquisition of Startup House
- Making a database that serves as an inventory for statistics and data analysis
- Interviewing and training new employees
- Conducting weekly staff meetings to boost communication between departments, and creating stress-free environment
Intern
Stanford Park Hotel
11.2019 - 03.2020
- Manage daily food and beverage operations, guaranteeing quality and productivity
- Facilitate between kitchen and front desk teams for seamless service
- Engage with guests to gather feedback and ensure positive dining experiences
- Assist in training new interns on procedures and service standards
- Manage inventory levels and analyze data for cost-effective purchasing
- Support event planning and execution, coordinating with vendors
- Adapt to American hospitality norms, enhancing service delivery
Real Estate Assessor
Ant Realty
04.2017 - 09.2019
- Conduct market analyses to determine property values and predict trends for strategic planning
- Develop valuation reports to guide mortgage approvals and investment decisions
- Analyze and utilize real estate market trends
- Build strong client relationships and negotiate favorable property values and terms
- Implement technologies to streamline assessments and improve efficiency
- Contribute to long-term strategic goals and manage complex assessment projects
F&B Manager
14th Floor Hotel
11.2016 - 09.2019
- Design exceptional menus, purchase goods, and continuously make necessary improvements
- Preserve excellent levels of internal and external customer service
- Lead F&B team by attracting, recruiting, training, and appraising talented personnel
- Foster effective two-way communication and cultivate an ownership-oriented environment, focusing on motivation and teamwork
- Implement cost-control measures and ensure adherence to budgetary constraints while maintaining quality standards
F&B Manager
Doubletree By Hilton
04.2016 - 11.2016
- Prepare weekly work schedule as per hotel requirements in assistance with restaurant employees
- Maintain efficient franchise hotel standards to provide restaurant facilities
- Manage purchasing activities to ensure efficient procurement of supplies
- Coordinate and plan events
- Ensure systematic resolution of customer's grievances
- Administer all food and beverage facilities and ensure optimal cleanliness and safety procedures in efficient working
Head Cashier
Retail Group Armenia
10.2012 - 11.2015
- Managing cashiers efficiently process payments by cash, check, credit cards, vouchers, or automatic debits, ensuring accuracy and compliance with financial protocols
- Conduct thorough cash drawer counts at cashiers' shift beginnings to verify amounts and maintain adequate cash reserves, minimizing discrepancies and ensuring financial integrity
- Training cashiers to provide exceptional customer service by addressing inquiries, explaining procedures, and clarifying policies, fostering positive customer interactions and loyalty
- Facilitate seamless merchandise returns and exchanges, adhering to company policies and procedures to uphold customer satisfaction and operational efficiency
- Support mall managers in store management activities, leveraging strong communication and teamwork skills to achieve operational objectives and enhance overall mall performance
- Ensure adherence to financial reporting requirements and compliance with regulatory standards, contributing to transparent and accountable financial operations
Administrator
Tufenkian Heritage Hotels
05.2011 - 10.2013
- Implement daily responsibilities: check-in, check-out, reservations, etc.
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
- Preparing and sending daily sales reports to the GM and sales manager
- Ensuring good communication between Food and Beverage, Housekeeping and Maintenance departments
Education
MBA - Business Administration
San Francisco State University
San Francisco, CA12.2024
Master of Arts - Management of Organization
Russian International Academy For Tourism
Yerevan, Armenia06.2013
Bachelor of Arts - Management of Organization
Russian International Academy For Tourism
Yerevan, Armenia06.2011
Skills
- Training and mentoring
- Conflict Management
- Effective Planning
- Teamwork and Collaboration
- Detail Oriented
- Strategic Planning
- Revenue management
- Team Leadership
- Complex Problem-Solving
Languages
Armenian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Timeline
Front Desk Agent
Hyatt
08.2021 - Current
House Manager
Startup House
06.2020 - 12.2022
Intern
Stanford Park Hotel
11.2019 - 03.2020
Real Estate Assessor
Ant Realty
04.2017 - 09.2019
F&B Manager
14th Floor Hotel
11.2016 - 09.2019
F&B Manager
Doubletree By Hilton
04.2016 - 11.2016
Head Cashier
Retail Group Armenia
10.2012 - 11.2015
Administrator
Tufenkian Heritage Hotels
05.2011 - 10.2013
MBA - Business Administration
San Francisco State University
Master of Arts - Management of Organization
Russian International Academy For Tourism
Bachelor of Arts - Management of Organization
Russian International Academy For Tourism