David Shannon

Calibration technician. Would go into factories and businesses and calibrate controller. We would survey the equipment to make sure that the thermocouples where reading the correct temp. We also checked the lab equipment to make sure that it was reading the correct reading. We calibrated hardness checkers as in Rockwell equipment, scopes, microhardness. We also worked with PH testers that would have to be verified by the EPA or the DNR. We also checked pressure gages. we worked a lot with Honeywell and Eurotherm or RKC. and recorders for equipment. We would survey ovens to check each corner and section with in limits of A2LA, CQI9, AMS2750 requirements.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority. Acted quickly during emergency situations to reduce opportunity for damage and injury. Patrolled and monitored premises in company vehicle, on golf cart, and by foot. Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Reported suspicious activities and persons to law enforcement. Checked and verified photo identification prior to granting facility access. Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences. Improved overall security by conducting regular patrols and monitoring surveillance systems. Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds. Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities. Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss. Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Operated varied hand and power tools to complete repairs. Used problem-solving skills to alleviate issues efficiently with minimal supervision. Troubleshot equipment breakdowns and performed preventive maintenance. Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

Cleaned building floors by sweeping, mopping, and scrubbing floors. Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards. Handled equipment, chemicals, and materials properly and with caution. Maintained clean, neat, and professional entrances.

Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations. Assisted customers with locating specific parts, leading to a streamlined shopping experience. Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records. Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.

Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations. Assisted customers with locating specific parts, leading to a streamlined shopping experience. Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records. Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines. Increased customer satisfaction by providing excellent service and knowledge of automotive parts. Processed customer orders accurately and efficiently, contributing to repeat business. Stocked shelves, built displays and merchandised products enabling customers to find needed items and products. Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field. Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction. Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment. Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services. Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use. Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike. Completed sales and service documentation for customer and business records and provided receipts of purchase. Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses. Mitigated financial discrepancies by managing inventory, damaged goods and backorders. Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs. Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components. Streamlined parts ordering process by utilizing computer system more efficiently, reducing wait times for customers and improving overall satisfaction. Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements. Maintained detailed knowledge of various manufacturers'' warranty policies, enabling accurate communication of coverage information to customers. Managed inventory effectively, ensuring availability of high-demand items for customers. Compiled comprehensive orders for commercial accounts, ensuring accuracy while maximizing revenue potential for the business. Contributed ideas during team meetings aimed at improving store operations and increasing profitability. Assisted management in creating promotional materials highlighting special offers on select merchandise. Ordered parts from various distributors to fulfill demands. Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales. Researched vehicles and parts via physical catalogs and electronic means. Conducted cash handling, credit card transactions, and register closeout at end of business day. Maintained clean and neat parts counter and sales floor. Stocked and managed stock of parts. Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence. Inspected parts for defects, removing damaged parts, and replacing with new ones. Assisted customers in finding appropriate parts promptly. Organized parts storage and stocked inventory according to established guidelines. Reached out to vendors outside usual network to find parts not available from traditional sources. Trained and mentored junior employees on regulations, best practices, and performance strategies. Maintained extensive understanding of common problems and methods for repair. Adhered to company guidelines for performance and compliance. Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization. Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks. Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders. Handled all customer service issues quickly to maintain high satisfaction levels. Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects. Maintained optimal supply levels by ordering new parts from catalogs and vendor websites. Examined returned parts for defects and exchanged defective parts or refunded money. Assisted customers by responding to complaints and offering updates on back-ordered parts.