David Shaw
Indianapolis,Indiana
Summary
To secure a challenging and rewarding position utilizing my supervisory, customer service, project management, IT knowledge and analytical skills that will benefit my employer as well as bringing my strong sense of dedication, motivation, attention to detail and responsibility. Looking to further my career in the advancement of my current employer.
Overview
31
31
years of professional experience
Work History
Operations Intelligence Center (OIC) Specialist
Allied Universal
Indianapolis, Indiana
08.2019 - Current
- Provide off-site CCTV, telephone and radio support for Simon Mall Properties that are part of the OIC
- Received certification as an Alarm Specialist and Emergency Telecommunicator
- Assist with on-the-job training of newly-hired Specialists as they transition from the Training Room to the OIC.
- During my daily job responsibilities, demonstrate the following: ability to take an initiative; successfully handling, and prioritizing multiple competing assignments while effectively managing deadlines.
- To be highly organized, self-motivated to work independently and in a team environment while maintaining attention to detail.
- Maintain correspondence, discussions, and materials in strictest confidence and with attention to detail for each incident.
- Answer, evaluate, and prioritize incoming telephone and radio traffic from retail properties while obtaining complete information effectively as to the needs of each caller.
Operations Manager
Western Newspaper Publishing Co., Inc. (Printing Partners)
Indianapolis, Indiana
07.1997 - 08.2019
- Managed and oversaw the daily operations of Western Newspaper Publishing Co., Inc., [Western] including Production Planning, Estimating (Contract Proposals/Extensions), Customer Service, Technical Services (layout/design), Order Fulfillment, Costing/Billing, Quality Control and Tier 1 Help Desk.
- Western was purchased by Printing Partners in May 2016. Prior to being purchases, I was employed in 1997 as a layout/design specialist for customers.
- In 2000, promoted to Digital Services Manager where I became the first point of contact of Customer Service as well as technical support for Western clients. The primary focus was on the Digital Prepress Department, but also coordinated with Mailing / Shipping on order fulfillment.
- Instructed and trained J.D. students on the design concepts for use with their specific law review and how to manipulate file submission to generate a printed publication. This included customized templates which included macros in MS Word or WordPerfect, as well as travelling to law schools to train on-site students and staff
- In 2005, promoted to Operations Supervisor where I oversaw the Front Office, PrePress, Mailing, and Quality Control Departments.
- Proficient on Mac/PC computers and page layout programs such as Adobe InDesign, QuarkXpress, Photoshop, PageMaker, Word, Excel, WordPerfect and Acrobat (including PitStop), strong typography skills with the ability to scan, manipulate, & prepare artwork.
- 11 years of supervisory experience of a staff of 50 employees with Western before the purchase by Printing Partners
- Responsible for IT equipment and systems from 2000 - 2016 before purchase of Western.
Paginator
Pharos-Tribune
Logansport, Indiana
03.1993 - 01.1997
- Computer layout and design of several daily and weekly pages for a 25,000 circulation, six-day newspaper
- In charge of organization and layout of weekly television/entertainment tabloid
- Assistant to the Systems Control Manager and responsible for the computer system maintenance during evening and weekend hours.
Education
High School Diploma -
Edon High School
Edon, OH05-1988
Certificate of Completion - Computer / Accounting
Four County Vocational School
Archbold, OH05-1988
Military
Personnel Specialist
United States Navy, 1990-1991, PN1, Honorable Discharge
Received the Nation Defense Service Medal
Timeline
Operations Intelligence Center (OIC) Specialist
Allied Universal
08.2019 - Current
Operations Manager
Western Newspaper Publishing Co., Inc. (Printing Partners)
07.1997 - 08.2019
Paginator
Pharos-Tribune
03.1993 - 01.1997
High School Diploma -
Edon High School
Certificate of Completion - Computer / Accounting
Four County Vocational School