David Sheehan
GSOC Operator
Medway,MA
Summary
Multiple years of experience as a Security Professional and GSOC Operator. Experienced video editor, graphic designer, and online marketer. 10+ years of experience with Adobe Creative Cloud.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
GSOC Operator
Boston Scientific
Marlborough, MA
05.2022 - Current
- Served as primary contact for Global Security and Resiliency.
- Monitored world events for potential impact to Boston Scientific.
- Answered routine and emergency calls, emails and chat.
- Triaged incoming communications, directed to the proper recipient.
- Access control: logged the name of all visitors and contractors in Teams.
- Generated alarm reports to Excel to analyze them for irregularities.
- Coordinated emergency response with local fire department.
- Prepared daily activity reports and incident reports.
- S2, Report Exec, Dataminr, Anvil, Everbridge, Isonos.
GSOC Operator
Takeda Pharmaceuticals
Lexington, MA
07.2021 - 12.2021
- Oversaw a GSOC which monitors about 200 BioLife sites all over the country, and Takeda properties around the world.
- Monitored all events with CCURE and logged intrusion alarms. Checked the cameras in our exacqVision and Pelco systems every night, and logged any anomalies. Placed work orders if any cameras were down, any iStar Controllers were not functional, or for network-related communication failures.
- Used Resolver to type detailed incident reports when we received 911 calls or notifications of a donor situation.
- Compiled "Pass Downs" in Outlook every morning: a summary of general notes, active intrusion alarms, work orders, incident reports, badge requests, active communication failures, alarm disregards, etc, for the next shift.
Security Professional
Moderna Pharmaceuticals
Norwood, MA
06.2020 - 06.2021
- Assessed ongoing risk factors and suggested improvements to senior management.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
GSOC Operator
Waters Corporation
Milford, MA
04.2019 - 03.2020
- Oversaw a GSOC (Global Security Operations Center) at Waters Corporation.
- Monitored about 30 security cameras, kept a detailed log of all activity on a desktop, and responded to alarms with the appropriate protocols.
- Completed 4 tours of the buildings every night, using an electronic wand to scan hundreds of points throughout the buildings, then downloaded the tour data into a report and submitted it to the supervisor every morning.
- Opened docks upon request, keeping detailed logs (time the dock was opened, employee's name, company, badge number, time in, time out, etc).
- Also created personalized badges for employees, modified the access levels of their credentials as needed, gave out temporary badges, or deactivated them as needed.
Video Editor
National Institute of Whole Health
Wellesley, MA
09.2012 - 09.2018
- Helped reform a continuing education curriculum for nursing students.
- Used Adobe Premiere and Photoshop to edit a video lecture series.
- Assisted in getting an eBook on the Amazon #1 Bestseller List.
Online Marketer
Legendary Marketer
11.2011 - 11.2014
- Traveled to Thailand to shoot a video promo.
- Used After Effects to create a title sequence, and used Premiere to edit, compile, render the final product.
- The video was featured in a Facebook ad campaign.
- Created a Messenger Bot auto-responder sequence to follow up leads with.
- Used Photoshop to create flyers with scannable QR codes, and used USPS Direct Mail Retail to target and send the flyers to certain areas of the country.
Video Editor
Black Pearl Productions
Hopkinton, MA
10.2009 - 10.2011
- Used After Effects to create a quad-screen presentation for Tufts University.
- Used Avid to create a video advertisement for politician Sean Bielat.
- Assisted with special effects for a CEMEX commercial.
- Shot and edited a water conservation video for the EPA.
Instructor & Video Editor
Drama, Play Connection
Waltham, MA
05.2009 - 09.2009
- Taught Photoshop and filmmaking workshops to children with Asperger's Syndrome.
- Used Adobe Premiere to edit a movie and compiled a movie trailer.
- Assisted the cast and crew during shoots.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Manchester, NH 06.2022 - Current
High School Diploma -
Hopkinton High School
Hopkinton, MA 09.2006 - 05.2008
Skills
GSOC Operations
Additional Information
- Willing to relocate: Anywhere. Authorized to work in the US for any employer.
- CPR certified.
Timeline
Bachelor of Science - Information Technology
Southern New Hampshire University
06.2022 - Current
GSOC Operator
Boston Scientific
05.2022 - Current
GSOC Operator
Takeda Pharmaceuticals
07.2021 - 12.2021
Security Professional
Moderna Pharmaceuticals
06.2020 - 06.2021
GSOC Operator
Waters Corporation
04.2019 - 03.2020
Video Editor
National Institute of Whole Health
09.2012 - 09.2018
Online Marketer
Legendary Marketer
11.2011 - 11.2014
Video Editor
Black Pearl Productions
10.2009 - 10.2011
Instructor & Video Editor
Drama, Play Connection
05.2009 - 09.2009
High School Diploma -
Hopkinton High School
09.2006 - 05.2008
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