David Sheeran
San Diego,CA
Summary
Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Focuses on delivering the best experience for current and perspective customers. Motivated to meet or exceed current sales or production goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Automotive Service Consultant
Porsche Carlsbad
02.2022 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Experience working with UHNWI (Ultra High Net Worth Individuals)
- Consistently leading team in overall customer satisfaction index score.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Achieved $1,800,000 in customer pay sales in 2024. $3,500,00 in customer pay/warranty combined.
- Overcame objection by identifying client's needs and negotiating to close sales.
Automotive Service Consultant
Audi Carlsbad
03.2017 - 02.2022
- Accurately documented clients concerns and provided timely notification of progress.
- Managed over 30 customer calls per day.
- Generated over $1.8 million in sales in 2020 with combined customer pay and warranty repairs. $791k in customer pay sales alone.
- Explained diagnostic findings to clients and outlined repair or service options.
- Maintained high customer satisfaction standards to meet or exceed customer service index targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Maintained excellent attendance record, consistently arriving to work on time
Customer Service and Quality Assurance Manager
Spinergy, Inc..
06.2013 - 03.2017
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Promptly responded to inquiries and requests from prospective customers.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained staff on operating procedures and company services.
- Developed client and vendor relationships and earned a reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Consistently met deadlines and requirements for all production work orders.
- Recommended and executed quality improvements for production and product quality.
- Completed and maintained accurate and organized records, documents and reports.
- Drove daily production activities with effective communication and leadership.
- Showcased products and trained healthcare professionals through workshops aimed at wheelchair user segment.
- Consulted with spinal cord injury specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.
- Experience cold-calling clinics providing product information and generating sales leads.
Education
High School Diploma -
San Marcos High School
San Marcos, CA06.2013
Some College (No Degree) - Marketing
Palomar College
San Marcos, CASkills
- Microsoft Outlook, Word and Excel
- Customer Relationship Management Software (CRM)
- Effective Problem Solver
- Quality assurance training
- Inventory management
- Multi-tasking
- Meticulous Attention To Detail
- Excellent Time Management skills
- Predictive and Preventive Maintenance
Certification
- Formerly FDA certified in Current Good Manufacturing Practice (CGMP)
- BLS and CPR certified
Timeline
Automotive Service Consultant
Porsche Carlsbad
02.2022 - Current
Automotive Service Consultant
Audi Carlsbad
03.2017 - 02.2022
Customer Service and Quality Assurance Manager
Spinergy, Inc..
06.2013 - 03.2017
High School Diploma -
San Marcos High School
Some College (No Degree) - Marketing
Palomar College
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