Summary
Overview
Work History
Education
Skills
Certification
Timeline
Presentations
BusinessDevelopmentManager
David Sheets

David Sheets

Summary

I am a people-first, results-driven professional with a passion for developing talent and transforming processes into measurable success stories. My unique ability to deconstruct complexity, analyze metrics, and empower teams has made me a catalyst for improvement across industries, including healthcare, government, and education. While my resume may not align perfectly with traditional expectations for some roles, my versatility, adaptability, and relentless drive for excellence make me the candidate you didn't realize you were looking for.

In every role I've held, I've been the person who asks the tough questions: Why is this the process? How can we make it better? I thrive on taking systems apart, identifying inefficiencies, and rebuilding them to be stronger, smarter, and more sustainable. My expertise in process optimization and data-driven decision-making has enabled me to not only achieve but exceed organizational goals, all while creating cultures where people feel valued, empowered, and driven to contribute their best.

Some of the highlights of my career include:

People Development: I've led diverse teams—both in-person and remotely—helping individuals grow into high-performing professionals.
Process Mastery: From healthcare operations to federal and educational consulting, I've streamlined workflows and driven scalable, meaningful results.
Metrics-Driven Success: I've used KPIs and data to align strategies with outcomes, achieving measurable improvements in efficiency, satisfaction, and performance.

I believe the intersection of people and process is where innovation happens. This belief fuels my passion for leading teams, breaking down silos, and creating solutions that leave organizations better than I found them. If you're seeking someone who will approach challenges with curiosity, strategy, and a relentless commitment to success, I would love the opportunity to contribute to your company.

Let's connect to discuss how my skills and energy align with your vision.

Overview

20
20
years of professional experience

Work History

DIRECTOR OF CLINICAL OPERATIONS

Wheel
05.2021 - Current
  • Quality Assurance Leadership: Developed and managed comprehensive quality assurance programs, conducting regular chart audits, clinician performance reviews, and compliance checks to ensure high standards of clinical care and patient outcomes
  • Content Management & Development: Directed the creation and continuous improvement of clinical content, including intake protocols, treatment guidelines, and clinician onboarding materials, ensuring alignment with best practices and up-to-date clinical standards
  • Cross-Functional Collaboration: Partnered with Product, Engineering, and other departments to drive technological enhancements that improve clinician workflow efficiency, streamline patient intake, and support real-time quality monitoring
  • Strategic Operations and Performance Improvement: Identified areas for operational improvement, developed KPIs, and implemented initiatives to optimize clinician performance and elevate patient satisfaction while supporting company growth

SENIOR CONSULTANT HEALTHCARE AND GOVERNMENT

KSM Consulting
01.2020 - 01.2021
  • Supervised public sector's healthcare projects and served as subject matter expert to regulate processes
  • Collaborated with data scientist to analyze clinical datasets from data warehouse with external social determinants
  • Improved prediction rate of infant mortality by developing one year survivability score

LEAN TRANSFORMATION OFFICER

Indiana University Health
01.2015 - 01.2019
  • Led cross-functional collaboration to apply Lean and related methodologies, enhancing facility design, quality management, operational controls, financial support, and patient safety
  • Supervised the business analytics department with a focus on workforce management, labor forecasting, and predictive analysis to drive data-informed decisions
  • Executed a regional growth strategy, leveraging organizational strengths to support expansion initiatives
  • Scaled the transformation team from 3 to 18 members, including deployment leaders, process improvement consultants, industrial engineer interns, and a data analyst; achieved 0% turnover and facilitated 5 internal promotions

LEAN TRANSFORMATION DEPLOYMENT LEADER

Indiana University Health-Riley Hospital for Children
01.2013 - 01.2015
  • Led and coached teams in the Emergency Department to plan, execute, and sustain high-impact Rapid Improvement Events, enhancing workflow and care delivery
  • Directed critical process improvement projects using facility-based strategies and Six Sigma methodologies to drive measurable results
  • Improved patient outcomes and satisfaction through initiatives that reduced length of stay and decreased the occurrence of adverse events, promoting timely and high-quality patient care

CLINICAL MANAGER

Indiana University Health-Riley Hospital for Child
10.2011 - 10.2013

HOUSE SUPERVISOR

Indiana University Health
05.2009 - 10.2011

REGISTERED NURSE, INTENSIVE CARE UNIT

Indiana University Health
05.2007 - 05.2009

STUDENT NURSE

Indiana University Health
06.2004 - 05.2007

Education

MASTER OF SCIENCE - NURSING AND HEALTH SYSTEMS LEADERSHIP

University of Indianapolis

BACHELOR OF SCIENCE - NURSING

Purdue University

Skills

  • Lean Process & Continuous Improvement
  • Change Management
  • KPI Driven Decision Making
  • Program Development
  • Strategy Deployment & Scalable Growth
  • Quality Assurance Leadership
  • Project & Cross-Functional Team Management
  • Facility Design & Operational Efficiency
  • Employee Development & Leadership
  • Data-Driven Insights & Clinical Coordination

Certification

  • Salesforce Certified AI Associate
  • Salesforce Certified AI Specialist
  • Lean Certification-Platinum, Simpler Consulting
  • Certified SAFe 5 Agilist
  • Indiana Healthcare Leadership Academy
  • Indiana Hospital Association Management Institute
  • Hospital Preparedness Incident Command Training
  • Basic Disaster Life Support
  • FEMA Emergency Management (IS 100, 200, 700, 800)
  • RN License # 28172762A

Timeline

DIRECTOR OF CLINICAL OPERATIONS

Wheel
05.2021 - Current

SENIOR CONSULTANT HEALTHCARE AND GOVERNMENT

KSM Consulting
01.2020 - 01.2021

LEAN TRANSFORMATION OFFICER

Indiana University Health
01.2015 - 01.2019

LEAN TRANSFORMATION DEPLOYMENT LEADER

Indiana University Health-Riley Hospital for Children
01.2013 - 01.2015

CLINICAL MANAGER

Indiana University Health-Riley Hospital for Child
10.2011 - 10.2013

HOUSE SUPERVISOR

Indiana University Health
05.2009 - 10.2011

REGISTERED NURSE, INTENSIVE CARE UNIT

Indiana University Health
05.2007 - 05.2009

STUDENT NURSE

Indiana University Health
06.2004 - 05.2007

MASTER OF SCIENCE - NURSING AND HEALTH SYSTEMS LEADERSHIP

University of Indianapolis

BACHELOR OF SCIENCE - NURSING

Purdue University

Presentations

  • Stocking and Supplies Management within the Emergency Department, UHC Annual Conference, 2015
  • Effective Problem Solving in your Operation Using Lean Methodology, Regional Faculty and Health Care Educators Conference, 2015
  • Using the Concept of Personal Involvement in a Lean Transformation, Indiana University Health Leadership Development Institute, 2016
  • Understanding Patient Flow and Human Development using PowerBI, Using Business Intelligence to Drive Operational and Cultural Transformation, Lean Transformation Healthcare Summit, 2017
  • Business Analytics Mission, Using Data to Have the Right People, in the Right Place, Doing the Right Work, at the Right Time, Lean Transformation Healthcare Summit, 2018
David Sheets