Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Shelton

Spartanburg,SC

Summary

Experienced Sales and Business Professional with 16 years of expertise in driving revenue growth and enhancing customer experience. Demonstrates strong leadership and innovative problem-solving skills, consistently implementing strategic initiatives to optimize team performance and operational efficiency. Proficient in CRM and Salesforce, with a proven track record in developing successful sales strategies and fostering brand loyalty.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

AT&T
08.2023 - Current
  • Lead store operations, drive sales growth, and enhance customer experience. Implement strategic initiatives resulting in improved team performance and revenue gains.
  • Foster a cohesive team environment, mentor staff, and streamline processes. Collaborate with cross-functional teams to achieve store targets and boost customer satisfaction.
  • Trained and mentored a team of 15 staff members, fostering a culture of accountability, teamwork, and exceptional customer service.
  • Introduce creative solutions to optimize store layout and product displays. Develop and implement new training programs, enhancing staff product knowledge and sales techniques.
  • Analyze sales data and market trends to inform inventory management and promotional strategies. Identify areas for improvement and implement data-driven solutions.

Field Sales Manager

Samsung Electronics America
02.2022 - 08.2023
  • Spearhead sales strategies in Greenville market, driving $8M+ quarterly revenue. Cultivate partnerships with retail personnel to boost Samsung's market share.
  • Foster brand loyalty through partnerships with retail personnel and consumers, enhancing product visibility.
  • Execute sales strategies to drive product sell-out across multiple channels, ensuring revenue targets are met.
  • Pioneered effective sales tactics and training programs, enhancing retail team capabilities and fostering long-term partnerships for continuous product awareness.
  • Cultivated strong relationships with retail personnel and consumers, bolstering brand loyalty and significantly improving product visibility across multiple channels.
  • Develop and deliver sales tactics, training and brand advocacy programs by creating and maintaining partnerships with retail sales personnel and store leadership.
  • Established strong client relationships through consistent communication and excellent customer service.
  • Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
  • Provided valuable insights into the voice of customers by gathering feedback regularly, leading improvements in product offerings.

Field Sales Manager

AT&T
12.2020 - 02.2022
  • Led strategic sales initiatives, driving revenue growth and expanding market share through effective team leadership and data-driven decision-making.
  • Pioneered new sales techniques, leveraging cutting-edge technology to streamline processes and enhance customer engagement in a rapidly evolving market.
  • Fostered strong partnerships with cross-functional teams, aligning sales strategies with overall business objectives to maximize operational efficiency.
  • Analyzed market trends and competitor strategies, implementing targeted sales approaches that resulted in substantial improvements in conversion rates.
  • Generate leads, manage sales funnels and upsell products & services.
  • Cold-calling and/or dispatching skills with the ability to transition warm leads to sales.

Retail Sales Consultant

AT&T
11.2017 - 12.2020
  • Drove sales growth through personalized customer solutions. Consistently exceeded KPIs, leading to significant revenue increases for AT&T's retail division.
  • Fostered strong team relationships, enhancing customer experience. Mentored new hires, improving overall store performance and client satisfaction rates.
  • Implemented creative upselling strategies, boosting accessory sales. Developed tailored pitch techniques, resulting in higher conversion rates for premium plans.
  • Managed complex billing inquiries, ensuring accurate resolution. Maintained meticulous records, reducing customer disputes and enhancing service quality.
  • Passionately promoted new product launches, driving early adoption. Organized in-store events, significantly increasing foot traffic and brand engagement.
  • Optimized customer solutions, consistently surpassing KPIs and driving substantial revenue growth for AT&T's retail division

Merchandise Operations Manager

Petco
03.2015 - 11.2017
  • Led merchandise operations, optimizing inventory management and supply chain processes. Implemented data-driven strategies, resulting in improved stock turnover and reduced costs.
  • Spearheaded innovative merchandising initiatives, enhancing product presentation and customer experience. Developed creative solutions to streamline operations and boost sales performance.
  • Fostered strong partnerships with vendors and internal teams, ensuring seamless coordination of merchandise operations. Facilitated cross-functional collaboration to drive operational excellence.
  • Conducted in-depth analysis of sales trends and market data to inform strategic decision-making. Utilized analytical skills to optimize product mix and maximize profitability.
  • Envisioned and implemented long-term strategies for merchandise operations, aligning with company goals. Anticipated market trends to position the organization for future growth and success.

Grocery Sales Manager

Food Lion
07.2008 - 12.2013
  • Optimized inventory management, reducing stockouts and overstock situations, leading to improved sales performance and customer satisfaction.
  • Fostered a team-oriented environment, mentoring and developing associates to enhance their skills and boost overall store productivity.
  • Implemented creative merchandising strategies, including eye-catching displays and end-cap setups, driving increased product visibility and sales.
  • Maintained meticulous oversight of grocery orders, ensuring accurate stock levels and timely replenishment to meet customer demand.
  • Spearheaded operational improvements, streamlining backroom processes and enhancing store efficiency to meet evolving business needs.
  • Cultivated a team-centric environment, mentoring associates to enhance skills and store productivity. Fostered open communication and collaborative problem-solving.

Education

A.S. in Human Resource Leadership -

Amridge University
04.2020

Skills

  • Sales Leadership
  • Strategic Planning
  • Business development and planning
  • Relationship selling
  • Account development
  • Account Management
  • Training and mentoring
  • Operations
  • Sales initiatives and techniques
  • Territory Management

Timeline

Assistant Store Manager

AT&T
08.2023 - Current

Field Sales Manager

Samsung Electronics America
02.2022 - 08.2023

Field Sales Manager

AT&T
12.2020 - 02.2022

Retail Sales Consultant

AT&T
11.2017 - 12.2020

Merchandise Operations Manager

Petco
03.2015 - 11.2017

Grocery Sales Manager

Food Lion
07.2008 - 12.2013

A.S. in Human Resource Leadership -

Amridge University

Similar Profiles

CREATE PROFILE
David Shelton