DAVID SHEPHERD
Lindenhurst,NY
Summary
Dedicated and compassionate professional with exceptional interpersonal and communication skills. Seasoned Operations Manager and talented leader with 29 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Manager
Northwell Health
04.2013 - Current
- Coordinate and manage business operations and day to day operations of staff, productivity, quality control, efficiency, and safety
- Leadership and supervisory responsibilities, with a team of 18 supervisors reporting into management.
- Responsibilities of reporting to Director of Operations and other Senior Leadership
- Responsibilities encompass recruitment, selection, and assisting in training of staff, carrying out performance appraisals and managing employee performance, planning, assigning and directing work, and managing the daily operational goals.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Handled concerned customers, staff and assisted employees in maintaining excellent customer service.
Supervisor/ Critical Care Paramedic
Northwell Health
01.2005 - 04.2013
- Supervises and coordinates the daily operations and staff for the Center for Emergency Medical Services (CEMS)
- Confers with other clinical healthcare providers and hospitals regarding the treatment and transport of patients
- May participate in community sponsored events to provide EMS services
- Performs the duties of a Critical Care Paramedic as necessary.
Critical Care Paramedic
Northwell Health
01.2000 - 01.2005
- Provides for the safety of patients prior to and during transport to medical care facility
- Applies specialized principles and techniques of critical care paramedic practice
- Performs full range of clinical support in critical care and knowledge of adaptations necessary for patient management during transport of the patient
- Performs all phases of transport services.
Paramedic
Northwell Health
01.1997 - 01.2005
- Performed basic and advanced patient assessments
- Responded to dispatched emergency assignments quickly and safely
- Assessed patient condition through physical and verbal exams and by collecting information from others at the scene
- Administered infusion, medications and intubation
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues
- Inspected the vehicle, medical supplies and equipment during down time
- Promoted team effort when working with dispatch center, external public safety agencies and health care providers
- Strictly protected the confidentiality of all information related to patient care activities and EMS operations.
Emergency Medical Technician
Northwell Health
11.1995 - 01.1997
- Performed basic and advanced patient assessments
- Responded to dispatched emergency assignments quickly and safely
- Assessed patient condition through physical and verbal exams and by collecting information from others at the scene
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues
- Inspected the vehicle, medical supplies and equipment during down time
- Promoted team effort when working with dispatch center, external public safety agencies and health care providers
- Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked
- Strictly protected the confidentiality of all information related to patient care activities and EMS operations.
Education
BBA -
Suffolk County Community College Grant Campus
Brentwood, NY01.2026
Skills
- Leadership and people Management
- Conflict management
- Sound decision maker
- Organization, planning, prioritization, and meeting deadlines
- Fast thinking
- Calm under pressure
- Delegation
- Project management
- Team work
Certification
- ACLS
- PALS
- PHTLS
- AMLS
Timeline
Operations Manager
Northwell Health
04.2013 - Current
Supervisor/ Critical Care Paramedic
Northwell Health
01.2005 - 04.2013
Critical Care Paramedic
Northwell Health
01.2000 - 01.2005
Paramedic
Northwell Health
01.1997 - 01.2005
Emergency Medical Technician
Northwell Health
11.1995 - 01.1997
BBA -
Suffolk County Community College Grant Campus
Similar Profiles
Surat SinghSurat Singh
Lab Technologist at Northwell HealthLab Technologist at Northwell Health
Mary LedanMary Ledan
Endoscopy Technician at Northwell HealthEndoscopy Technician at Northwell Health
Mackenzie ReederMackenzie Reeder
Certified Medical Assistant at Northwell HealthCertified Medical Assistant at Northwell Health
Robert EnglehartRobert Englehart
Registered Nurse (RN) at Northwell HealthRegistered Nurse (RN) at Northwell Health
Timothy PerezTimothy Perez
IT Technical Support Specialist at Core BTSIT Technical Support Specialist at Core BTS