David Shores
U.S. Army Active Duty
Franklin,IN
24
years of professional experience
1
Certification
-Experienced operations leader with a background in military, healthcare, recruiting, and warehouse environments. Known for teamwork, problem-solving, and process improvement, with a strong record of coordinating complex workflows, training staff, and supporting reliable, on-time operations.
-Results-driven professional with extensive experience in operations, system management, and team leadership. Skilled in work planning, prioritization, and time management, with a focus on improving efficiency, reducing errors, and keeping teams aligned with mission and business goals. Bring strong attention to detail and adaptability across fast-paced environments.
-Adaptable professional with experience supporting technical, administrative, and mission-critical operations. Strong background in coordination, documentation, safety, and troubleshooting, with a consistent focus on accurate execution and continuous improvement.
Work History
Amazon Associate
11 Months- Sorted workflows to maintain accurate order fulfillment and consistent throughput.
- Monitored inventory movements and resolved discrepancies during receive, stow, and ship activities.
- Supported monitoring of inventory movements and resolved discrepancies during receive, stow, and ship activities.
- Trained new associates on scanner use, station procedures, and safety expectations.
- Supported cross-functional operations by adapting to changing demands and maintaining productivity across shifts.
- Maintained clean, orderly work environment free of hazards.
Air Defense Observer Controller & Teacher (OC/T)
1 Year 1 Month- Monitored adherence to safety, tactical, and procedural standards during field exercises.
- Recorded mission activities and provided accurate feedback to command staff.
- Assessed personnel execution and documented strengths, deficiencies, and corrective actions.
- Observed training operations to evaluate unit readiness and identify performance gaps.
- Analyzed operational trends and recommended process adjustments to enhance unit effectiveness.
- Planned and conducted after-action reviews to support training improvements and lessons learned.
Battle Systems Manager
3 Years- Managed system configurations, access controls, and account provisioning to maintain secure operations.
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
- Administered system controls, databases, and networks.
- Drafted change management policies to streamline introductions of new software and systems.
- Maintained documentation for procedures, inventories, and configuration changes to support continuity.
- Oversaw user access controls, permissions, and account lifecycle management for secure operations.
- Directed system administration activities, ensuring stable performance across hardware, software, and network environments.
- Implemented process improvements to strengthen system reliability, reporting accuracy, and support response times.
- Maintained documentation for system procedures, standards, and change management activities.
- Led upgrades, patches, and integrations to support evolving business requirements and infrastructure needs.
- Mentored junior team members in advanced technical skills and provided guidance on professional development opportunities.
Air Defense Artillery Fire Control Assistant
6 Months- Coordinated administrative actions, maintaining calendars, correspondence, and suspense tracking for staff operations.
- Prepared briefing packets, reports, and memorandums using Microsoft Office and Army formatting standards.
- Managed records, files, and sensitive information in accordance with Army privacy and security procedures.
- Supported senior leaders with travel arrangements, meeting logistics, and appointment scheduling.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Operations Assistant
11 Months- Managed day-to-day department operations with effective workflow coordination.
- Standardized office procedures, improving consistency across recurring operational support tasks.
- Solved problems timely and effectively, ensuring compliance and commitment with four subordinate organizations in distance locations
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Supported government purchase operations by processing invoices and payments, maintaining accurate budget records.
Air Defense Battle Management System Operator
1 Year 11 Months- Troubleshot equipment faults and restored service during mission-critical outages.
- Configured tactical network settings to support secure data transmission.
- Monitored communications systems to sustain uninterrupted operational readiness.
- Maintained detailed logs for system status, maintenance, and incident reporting.
- Coordinated with vendors for hardware procurement and installation, achieving cost savings on IT equipment purchases.
- Assisted in the design and deployment of new infrastructure, contributing to a more efficient work environment.
25Q Multichannel Transmission Systems Team Chief
2 Years 2 Months- Increased team readiness by providing comprehensive training on the operation and maintenance of multichannel transmission systems.
- Served as subject matter expert on multichannel transmission systems within the unit, providing guidance and support to peers as needed.
- Optimized resource utilization by effectively managing allocated frequency spectrums across multiple channels.
- Streamlined processes for efficient equipment setup, reducing deployment time in the field.
- Served as subject matter expert on multichannel transmission systems within the unit, providing guidance and support to peers.
- Managed COMSEC procedures while safeguarding classified communications equipment and encrypted traffic.
25Q Multichannel Transmission Systems Operator
2 Years- Installed, operated, and maintained multichannel transmission systems supporting secure voice and data communications.
- Troubleshot microwave, satellite, and line-of-sight transmission equipment to restore mission-critical connectivity.
- Conducted preventive maintenance checks and services on antennas, multiplexers, amplifiers, and associated field systems.
- Configured transmission links, circuits, and switching equipment for reliable network performance.
- Coordinated field repairs and system shutdowns to minimize communication disruptions during operations.
- Enhanced communication capabilities by installing, operating, and maintaining multichannel transmission systems.
- Promoted safety practices by following established guidelines when working with high-voltage electrical components in various work environments.
- Safeguarded sensitive information by implementing proper security measures on all transmission equipment and adhering to established protocols.
- Ensured reliable network connectivity for military operations through diligent monitoring and troubleshooting of transmission equipment.
Clinic Manager
1 Year 5 Months- Directed daily clinic operations, aligning patient flow, staffing, and administrative support with medical readiness requirements.
- Supervised front desk, referrals, and appointment management to maintain efficient access to care.
- Coordinated compliance with Army medical policies, HIPAA standards, and clinical administrative procedures.
- Monitored provider schedules, leave coverage, and workload distribution to sustain uninterrupted services.
- Trained staff on documentation accuracy, appointment systems, and standardized clinic procedures.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Budgeted for resources to control expenditure and minimize waste
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Implemented preventive maintenance schedule for medical equipment, minimizing downtime and ensuring operational efficiency.
- Enhanced team performance by providing regular training and professional development opportunities.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Operations Assistant
11 Months- Coordinated daily operations support, aligning workflows with unit priorities and mission requirements.
- Tracked supply requests and status updates, supporting timely equipment and resource availability.
- Managed administrative records, ensuring accurate filing, retrieval, and document control.
- Scheduled meetings, briefings, and appointments, maintaining synchronized calendars for leadership.
- Prepared correspondence, reports, and operational summaries for command review.
- Monitored task progression, identifying delays and escalating issues for resolution.
- Assisted operations manager with planning of routine operations and special projects.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Fostered culture of continuous improvement by organizing monthly review meetings to discuss operational challenges and solutions.
Recruiter
3 Years 1 Month- Coordinated recruiting events, school visits, and presentations to generate new prospect interest.
- Led prospecting efforts, building qualified applicant pools through community outreach and referral networks.
- Screened candidates for enlistment eligibility, ensuring compliance with Army standards and accession requirements.
- Guided applicants through MEPS processing, background checks, and documentation completion.
- Conducted reference checks, background screening and other pre-employment checks to verify information on an applicants' resume.
- Organized job fair events that attracted diverse talent pools, increasing the U.S. Army's reach within local communities.
Flight Medic
1 Year 11 Months- Monitored vital signs and administered emergency care in high-risk flight and field environments.
- Stabilized traumatic injuries during aeromedical evacuation using advanced prehospital life support techniques.
- Coordinated patient transfer procedures with flight crews, ground medics, and receiving medical teams.
- Assessed mission readiness and verified medical supplies, oxygen systems, and emergency equipment before launch.
- Supported rapid response operations by applying triage protocols and prioritizing care during mass-casualty situations.
- Reduced response times by efficiently preparing aircraft for emergency medical flights, including pre-flight checks and equipment setup.
- Promoted a culture of safety within the team by adhering strictly to company protocols and industry guidelines.
- Prepared medical equipment, trauma kits, and aircraft compartments for casualty evacuation missions.
68W Health Care Specialist
3 Years 4 Months- Administered first aid, wound care, and emergency interventions for injuries and acute illness.
- Assessed patients and prioritized care during sick call, field exercises, and emergency response situations.
- Monitored vital signs and documented treatment details in medical records with accuracy and consistency.
- Assisted providers with examinations, procedures, and preparation of medical equipment and supplies.
- Maintained patient confidentiality while managing intake, charts, and clinical documentation.
- Operated medical devices and coordinated care to sustain unit health and mission readiness.
- Implemented wellness initiatives aimed at increasing physical fitness levels among military personnel, ultimately reducing injury rates.
Education
Bachelor of Science - Criminal Justice
Skills
Continuous learning
Collaborative teamwork
Inventory management
Time management
Problem-solving abilities
Attention to detail
Team collaboration
Teamwork and collaboration
Adaptability
Cross-functional collaboration
Willing to learn
Critical thinking
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Author of “[Article Title],” published in [Journal Name] in [Year].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Certification
CompTIA Security Plus
CompTIA Network Plus
CompTIA A Plus
CompTIA IT Fundamentals
Cisco Certified Network Associate
Timeline
Amazon Associate
Amazon
11.2025 - CurrentRead More
Air Defense Observer Controller & Teacher (OC/T)
U.S. Army Active Duty
09.2025 - CurrentRead More
Battle Systems Manager
U.S. Army Active Duty
08.2022 - 08.2025Read More
Air Defense Artillery Fire Control Assistant
U.S. Army Active Duty
01.2022 - 07.2022Read More
Operations Assistant
U.S. Army Active Duty
01.2021 - 12.2021Read More
Air Defense Battle Management System Operator
U.S. Army Active Duty
01.2019 - 12.2020Read More
25Q Multichannel Transmission Systems Team Chief
Florida Army National Guard
03.2016 - 05.2018Read More
25Q Multichannel Transmission Systems Operator
Florida Army National Guard
02.2014 - 02.2016Read More
Clinic Manager
U.S. Army
08.2012 - 01.2014Read More
Operations Assistant
U.S. Army Active Duty
08.2011 - 07.2012Read More
Recruiter
U.S. Army Recruiting Command
06.2008 - 07.2011Read More
Flight Medic
U.S. Army Active Duty
06.2006 - 05.2008Read More
68W Health Care Specialist
U.S. Army Active Duty
01.2003 - 05.2006Read More
The University of West Florida
Bachelor of Science from Criminal Justice
Read More