Microsoft Excel
Information Technology
David Shumway
Lake Forest,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
21
21
10
10
Assistant Teaching
2
2
Supervisory
2
2
Certificates
Work History
Special Education Teacher's Aide
Oceanview NPS
01.2024 - Current
- Maintained positive attitude and affirmatively communicated with each student.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Functional Area Supervisor
ITC Federal
08.2022 - Current
- Enhanced team productivity by implementing streamlined processes and effective communication strategies.
- Mentored junior staff members, promoting professional growth and skill development.
- Spearheaded process improvements that led to significant time savings without compromising quality or customer satisfaction levels.
- Developed comprehensive training programs for new employees, resulting in improved performance and faster integration.
- Implemented continuous improvement initiatives that resulted in reduced waste, increased efficiency, and higher profitability.
- Ensured compliance with company policies, industry regulations, and safety guidelines through regular monitoring and enforcement.
- Evaluated employee performance regularly to provide constructive feedback, set goals, and support career advancement opportunities.
Instructional Aide II (Special Education)
Garden Grove School District
04.2015 - 01.2024
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
- Developed customized intervention strategies based on student assessments, leading to improved reading and math skills among struggling learners.
- Maintained accurate records of student performance data, aiding teachers in making informed instructional decisions.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
- Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
- Participated in professional development opportunities to stay current on best practices in education and improve instructional techniques.
Data Entry Operator II
Sciolex Corporation/FSA Federal/PAE
09.2019 - 07.2022
- Built and maintained tracking databases for variety of measuring aspects.
- Created spreadsheets for more efficient recordkeeping.
- Completed data entry tasks with accuracy and efficiency.
- Enhanced team productivity by efficiently organizing and prioritizing tasks for timely completion.
- Maintained files, records and chronologies of entry activities.
- Utilized techniques for increasing data entry speed.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
General Clerk I
PAE/Oryza Group
02.2019 - 08.2019
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
- Demonstrated excellent analytical skills by reviewing reports for discrepancies and providing recommendations for improvements to management.
- Supported staff on special assignments and ad hoc projects.
- Improved data accuracy by diligently maintaining records and updating information in databases.
Club Concession Worker
Angel Stadium of Anaheim
09.2009 - 02.2019
- Collaborated with team members to efficiently serve large crowds during peak event times.
- Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted in inventory management, accurately tracking stock levels and restocking as needed for seamless operations.
- Managed waste disposal efficiently, maintaining a clean work area while minimizing environmental impact.
- Streamlined order fulfillment process, reducing wait times through effective communication with kitchen staff.
- Supported successful events by setting up concession stands according to specific venue requirements.
- Utilized strong multitasking abilities to manage multiple orders simultaneously without compromising quality or customer satisfaction.
- Operated cooking equipment safely, adhering to established protocols and preventing accidents.
- Maintained a clean and organized workspace, ensuring a safe and sanitary environment for food preparation.
- Used cash register to tender change and process cash and credit card payments.
- Complied with all food safety regulations, consistently passing health inspections with no violations noted.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Trained 18 new employees and volunteers to operate cash register and properly prepare food.
Master of Ceremonies
Medieval Times Dinner & Tournament
07.2006 - 08.2011
- Ensured smooth transitions between event segments through effective coordination with speakers and entertainers.
- Kept events on schedule by monitoring time constraints and making adjustments as needed to maintain program flow.
- Fostered audience interaction through thoughtful icebreakers and engaging activities tailored to specific events or themes.
- Managed unforeseen challenges with poise and adaptability, ensuring minimal disruption to event proceedings.
- Boosted overall event satisfaction by maintaining a professional yet approachable demeanor as the Master of Ceremonies.
Systems Administrator
Allied Schools
07.2003 - 08.2005
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Streamlined network administration tasks for increased efficiency through automation scripts.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Configured and tested Windows Server operating systems with roles features.
- Performed software installations and upgrades to Windows operating systems.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Devised scripts and automation tools to improve system efficiency.
Education
Some College (No Degree) - Computer Information Systems, Database Management & Administration, Computer Programming
Cypress College
Some College (No Degree) - Theatre Arts - Acting
Pacific Conservatory For Performing Arts
Santa Maria, CA08.1999
High School Diploma -
Savanna High School
Anaheim, CA06.1996
Skills
- IT Troubleshooting
- Software Implementation
- System Upgrades
- Application installations & support
- Network Administration
- Database Management
- Microsoft Windows and Office
- Ticket support system management
- System Administration
- Customer Service
- Staff education and training
- Object-Oriented Programming
Certification
- Six Sigma (Yellow Belt) - 2 month
- CPR - 1 month
- Non-Violent Crisis Intervention (CPI)
- Professional Assault Crisis (Pro-ACT)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefitsPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 18 staff members.
- Used Microsoft Excel to develop file tracking, money collection, scan manifesting, and reconciliation spreadsheets for multiple departments.
- Maintained multiple process guides that were used when updating SOP's.
Software
Microsoft Access
Data entry
Email management
Presentation software
Digital calendars
Video conferencing
C#/VBA/Adobe Javascript
HTML/Word Press
Photoshop
Database management
Languages
English
Bilingual or Proficient (C2)
Interests
Theatre
Video Games
Horsemanship
Programming
Motorcycles
Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
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