David Sidebottom
Santa Fe,New Mexico
Summary
Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Corporate Training Manager
Century Bank
Santa Fe, NM
06.2017 - Current
- Created online learning modules for corporate employees using e-learning software.
- Evaluated instructor performance and provided suggestions for improvement.
- Recommended changes in policies or procedures based on evaluation results.
- Coordinated with subject matter experts to develop course content.
- Planned budget allocations for the purchase of educational materials or equipment.
- Conducted needs assessments to identify training requirements.
- Managed the scheduling of classes, instructors, resources, and facilities.
- Ensured compliance with applicable laws governing safety training requirements.
- Prepared reports summarizing training activities for management review.
- Researched new methods of instructional delivery to ensure maximum efficiency.
- Provided individual coaching and mentoring to employees in need of additional support.
- Maintained a database of all completed trainings and certifications.
- Developed training materials such as manuals, guides, and multimedia visual aids.
- Advised management on best practices related to employee development initiatives.
- Analyzed existing systems and developed strategies to enhance their functionality.
- Monitored application performance and identified areas of improvement.
- Migrated legacy systems onto new platforms or technologies.
- Resolved conflicts between different versions of applications.
- Implemented security protocols to protect application data from unauthorized access.
- Tested new software releases prior to deployment in production environments.
- Provided technical support and troubleshooting for user issues related to applications.
- Collaborated with other departments to identify opportunities for improving existing applications.
- Conducted training sessions on the usage of applications for users.
- Diagnosed, troubleshot and resolved hardware and system problems.
General Manager
Highgarden Entertainment LLC
Santa Fe, NM
11.2015 - 06.2017
- Conducted regular staff meetings to discuss policy changes or other relevant topics.
- Organized special events such as movie premieres and charity screenings.
- Maintained daily financial records and managed employee payroll.
- Supervised staff of ticket-sellers, ushers, concession stand workers, and janitorial staff.
- Developed strategies to improve overall efficiency of cinema operations.
- Collaborated with vendors regarding contracts, orders, deliveries.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Reorganized bar stations to streamline service flow.
- Poured wine, beer and cocktails for patrons.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Maintained online presence of bookstore through social media platforms and campus email blasts.
- Utilized point-of-sale software system to process orders accurately and efficiently.
- Organized special events such as book signings or author appearances at the store.
- Conducted regular inventories of books, magazines, stationary items and submitted reports to corporate headquarters.
Branch Manager
Century Bank
Santa Fe, NM
06.2009 - 11.2015
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Planned work schedules to maintain adequate staffing levels.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Organized professional development programs for employees at all levels of the organization.
Premier Banking Associate
Bank of America
Santa Fe, NM
05.2006 - 06.2009
- Promoted and sold banking products and financial services.
- Opened new accounts and served existing customers based on individual financial needs.
- Conducted financial analysis on loan requests to determine the risk associated with each request.
- Analyzed customer data to identify potential cross-selling opportunities for additional bank products and services.
- Processed loan applications and reviewed credit reports for accuracy.
- Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
General Manager
Borders Books, Music & Cafe
Santa Fe, NM
06.1998 - 05.2006
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
High School Diploma -
University of Central Florida
Orlando, FLSkills
- Training Program Development
- Organizational Development
- Learning Management Systems
- Stakeholder Management
Affiliations
- Board Member Northern New Mexico Soccer Association; 2009-Present
Accomplishments
- Recreational Girls Coach of the Year NM 2008
- Volunteer of the Year, Santa Fe Chamber of Commerce 2009
- Leadership of Santa Fe 2009
- ICBANM Banking School Graduate 2010
Certification
- US National Youth Soccer License
Timeline
Corporate Training Manager
Century Bank
06.2017 - Current
General Manager
Highgarden Entertainment LLC
11.2015 - 06.2017
Branch Manager
Century Bank
06.2009 - 11.2015
Premier Banking Associate
Bank of America
05.2006 - 06.2009
General Manager
Borders Books, Music & Cafe
06.1998 - 05.2006
High School Diploma -
University of Central Florida
Similar Profiles
Christie JohnsonChristie Johnson
Universal Banker at Century BankUniversal Banker at Century Bank
Nazim ChowdhuryNazim Chowdhury
QA Engineer at Century BankQA Engineer at Century Bank
Veronica PottsVeronica Potts
VP Compliance Officer at Century BankVP Compliance Officer at Century Bank