Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Patient Access Manager providing face-to-face financial counseling to both insured and uninsured individuals.
Overview
7
7
years of professional experience
Work History
Patient Services/ Billing and Insurance
Seven Hills Surgery Center LLC
09.2020 - Current
Developed strong relationships with insurance providers to expedite claims processing, reducing financial stress on patients.
Streamlined patient flow by optimizing appointment scheduling and resource allocation.
Maintained accurate documentation of patient interactions according to HIPAA guidelines while preserving confidentiality at all times.
Ensured timely completion of administrative tasks, including billing, insurance verification, and record management.
Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
Athletic Official
FSU Campus Rec
08.2019 - 05.2020
Enforced league rules and regulations to maintain game structure and encourage good sportsmanship.
Participated in regular training sessions to stay current on rule changes and best practices for officiating football games.
Maintained a high level of physical fitness, allowing for quick movement on the field and accurate positioning during play.
Provided feedback to league administrators regarding potential rule updates or clarifications based on experiences from officiating games.
Cashier and Stock Organizer
Daily’s
05.2019 - 08.2019
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Stocked, tagged and displayed merchandise as required.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Load Management
UPS
05.2017 - 08.2017
Assisted in load management tasks, adjusting transformer settings to accommodate fluctuations in power demand.
Trained new employees on load management best practices, fostering a culture of knowledge-sharing across the organization.
Improved supply chain efficiency by implementing strategic load management processes and techniques.
Increased efficiency of power distribution through careful monitoring of load management systems.
Education
Bachelor of Science - Human Sciences With A Focus In Exercise Physiology
Florida State University
Tallahassee, FL
07.2021
Dual Enrollment -
Florida State College At Jacksonville
05.2017
High School Diploma -
Trinity Christian Academy
05.2017
Dual Enrollment -
Oakland City University
05.2015
Princeton Community High School
05.2015
Skills
Customer Service and Satisfaction Skills
Patient Relations
Productivity Improvement
Payment Collection
Effective Problem Solving
Team Management
Appointment Scheduling
Recordkeeping
Excellent Communication
Awards
Multiple Time Employee of the Month
Most Customers and Patients Seen 16 Months Straight
Phi Eta Sigma Honor Society
2019 1st Place HOSA competition
2 Time FHSAA Football State Champion
2016 Florida Scholar Athlete Award Winner for Highest GPA in FHSAA Championships
Timeline
Patient Services/ Billing and Insurance
Seven Hills Surgery Center LLC
09.2020 - Current
Athletic Official
FSU Campus Rec
08.2019 - 05.2020
Cashier and Stock Organizer
Daily’s
05.2019 - 08.2019
Load Management
UPS
05.2017 - 08.2017
Bachelor of Science - Human Sciences With A Focus In Exercise Physiology
Florida State University
Dual Enrollment -
Florida State College At Jacksonville
High School Diploma -
Trinity Christian Academy
Dual Enrollment -
Oakland City University
Princeton Community High School
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