Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DAVID SILVA

Englishtown,NJ

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified dispatcher and logistics coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

33
33
years of professional experience

Work History

Local Dispatcher

MX Logistics
11.2021 - 01.2023
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored and tracked dispatch communication systems.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.

Logistics Manager

Hudson Logistics
06.2018 - 01.2021
  • Monitored logistics performance and identified improvement opportunities.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Kept corporate departments and customers updated on critical shipments.
  • Led third-party vendors in achieving delivery time and cost targets.
  • Secured discounts from third-party logistics service providers to deliver substantial cost savings.

Local Dispatcher/Logistics Coordinator

Trans American Trucking Service
09.1997 - 06.2018
  • Tracked orders and notified customers of status or potential delays.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
  • Developed strategies to optimize utilization of available resources.
  • Registered vendors and customers on database to maintain updated roster.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Monitored performance of logistics operations to identify areas for improvement.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Devised routing plans and schedules to facilitate safe and timely delivery of goods.
  • Developed and implemented strategies to reduce costs and improve quality of service.
  • Negotiated contracts to secure favorable rates and terms.

Dispatcher

Gilbert Express
12.1989 - 01.1997
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 30 fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Closely monitored dispatch board to triage and prioritize over 150 daily calls.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Education

High School Diploma -

Harrison High School
Harrison, NJ
06.1984

Skills

  • Route Navigation
  • Schedule Management
  • Database Management
  • Work Order Management
  • Dispatch Coordination
  • Service Coordination
  • Customer Relations
  • Customer Relationship Management
  • Prioritizing Calls
  • Routing Orders
  • Dispatching Procedures
  • Schedule Coordination
  • Maintaining Call Metrics
  • Database Updates

Languages

Portuguese
Professional Working
Spanish
Professional Working

Timeline

Local Dispatcher

MX Logistics
11.2021 - 01.2023

Logistics Manager

Hudson Logistics
06.2018 - 01.2021

Local Dispatcher/Logistics Coordinator

Trans American Trucking Service
09.1997 - 06.2018

Dispatcher

Gilbert Express
12.1989 - 01.1997

High School Diploma -

Harrison High School

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DAVID SILVA