David Silva
Woodbine,MD
Summary
Proven logistics expert with a track record of enhancing customer satisfaction and streamlining operations at FedEx:Ground. Skilled in distribution management and maintaining clear communication, I have consistently improved on-time delivery rates and upheld safety standards. Demonstrates self-motivation and discipline, ensuring high levels of professionalism and efficiency in every task.
Overview
11
11
years of professional experience
Work History
Delivery Driver
The Medicine Shoppe® Pharmacy
Glen Burnie, MD
05.2013 - 04.2016
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
Delivery Driver
FedEx:Ground
Gaithersburg, MD
04.2016 - 05.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Logistics Manager
FedEx:Ground
Gaithersburg, MD
05.2018 - 05.2023
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Managed and motivated employees to be productive and engaged in work.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Streamlined logistics operations by implementing efficient processes and procedures.
Over the Road Truck Driver
R Fly Services
Orlando, FL
05.2023 - Current
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Guaranteed customer satisfaction by delivering shipments in excellent condition and promptly addressing any concerns or issues.
- Expedited shipping processes by utilizing advanced GPS systems for efficient navigation along complex routes.
- Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
Education
High School Diploma -
Lincoln Academy
03.2014
Skills
- Shipping and receiving
- Basic mechanical knowledge
- Warehouse Management
- Distribution Management
- Supply Chain Management
- Communication abilities
- Self-motivation and discipline
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Over the Road Truck Driver
R Fly Services
05.2023 - Current
Logistics Manager
FedEx:Ground
05.2018 - 05.2023
Delivery Driver
FedEx:Ground
04.2016 - 05.2018
Delivery Driver
The Medicine Shoppe® Pharmacy
05.2013 - 04.2016
High School Diploma -
Lincoln Academy