David SILVA
Englishtown,NJ
Summary
Accomplished logistics manager with a proven track record at Hudson Logistics, enhancing operational efficiency and customer satisfaction through strategic route optimization and team leadership. Fluent in Spanish and Portuguese. Adept at staff training and development. Skilled in decision-making. Achieved significant cost savings and fostered a positive work culture, leading to increased employee retention. Experienced in managing overnight processes and ensuring seamless workflow. Strong focus on team collaboration and achieving results. Adaptable to changing needs, staff supervision, and operational efficiency. Known for reliability and effective problem-solving abilities. Diligent night operations manager with a history of managing night operations effectively. Proven ability to streamline processes and ensure smooth nightly operations, meeting company standards. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
35
35
years of professional experience
Work History
Night Operations Manager
OEG Building Supplies
09.2023 - Current
- Coordinated delivery schedules with drivers to minimize delays and optimize delivery routes during nighttime hours.
- Reduced safety incidents by conducting regular equipment inspections and enforcing strict adherence to safety protocols.
- Oversaw security measures at the facility, ensuring a safe environment for both employees and customers alike during night hours.
- Collaborated with daytime management to ensure seamless transitions between shifts, enhancing overall productivity.
- Conducted performance evaluations for night staff members, providing constructive feedback and opportunities for growth.
- Achieved optimal resource allocation by performing regular audits of staffing levels, equipment usage, and productivity during night operations.
- Established a positive work culture through effective leadership techniques, resulting in higher levels of job satisfaction among nighttime employees.
- Resolved escalated customer complaints promptly, maintaining a high level of professionalism and empathy.
- Improved employee morale and productivity with effective communication and team-building activities.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Local Coordinator
MX Logistics
11.2021 - 01.2023
- Cultivated excellent problem-solving skills through handling unique challenges in the fast-paced dispatch environment.
- Assisted in the training of new dispatchers, ensuring a consistent level of service across the team.
- Contributed to increased on-time delivery rates by closely monitoring driver progress and adjusting routes as needed.
- Collaborated with management to develop strategies for improving overall dispatch efficiency.
- Streamlined dispatch operations by implementing efficient scheduling and routing practices.
- Provided reliable support during emergencies, promptly deploying necessary resources while maintaining clear communication lines among all parties involved.
- Worked proactively to resolve potential issues before they escalated, minimizing delays and disruptions.
- Developed strong relationships with drivers, fostering a positive work environment that led to increased employee retention rates.
- Leveraged strong knowledge of local geography to optimize routes and decrease transit times.
- Reviewed dispatcher processes regularly to identify areas for improvement or optimization opportunities.
- Served as a valuable resource for both drivers and customers seeking assistance or guidance on various logistical issues.
- Efficiently managed high call volumes while maintaining composure and professionalism under pressure.
- Navigated diverse software programs used for tracking deliveries, updating route information, and managing client requests.
- Managed complex logistics, ensuring optimal utilization of available assets and personnel for maximum productivity.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Logistics Manager
Hudson Logistics
01.2018 - 01.2021
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
- Negotiated contracts with shipping companies, resulting in cost savings and improved delivery times for goods.
- Achieved significant cost reductions by optimizing routes and consolidating shipments, without compromising on delivery timelines.
Local Dispatcher/Senior Logistics Coordinator
Trans American Trucking Service
09.1997 - 06.2018
- Reduced response times by effectively prioritizing and assigning tasks to appropriate personnel.
- Developed strong relationships with drivers, fostering a positive work environment that led to increased employee retention rates.
- Streamlined dispatch operations by implementing efficient scheduling and routing practices.
- Maintained detailed records of dispatched calls, enabling accurate tracking and analysis of performance metrics.
- Managed complex logistics, ensuring optimal utilization of available assets and personnel for maximum productivity.
- Cultivated excellent problem-solving skills through handling unique challenges in the fast-paced dispatch environment.
- Provided reliable support during emergencies, promptly deploying necessary resources while maintaining clear communication lines among all parties involved.
- Coordinated with other departments to ensure seamless integration between dispatching activities and wider company operations.
- Leveraged strong knowledge of local geography to optimize routes and decrease transit times.
- Actively participated in team meetings to share insights, address concerns, and collaborate on process improvements.
- Worked proactively to resolve potential issues before they escalated, minimizing delays and disruptions.
- Ensured compliance with relevant regulations by diligently monitoring driver hours and vehicle maintenance schedules.
- Efficiently managed high call volumes while maintaining composure and professionalism under pressure.
- Assisted in the training of new dispatchers, ensuring a consistent level of service across the team.
- Served as a valuable resource for both drivers and customers seeking assistance or guidance on various logistical issues.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Local Dispatcher
Gilbert Services
12.1989 - 09.1997
- Cultivated excellent problem-solving skills through handling unique challenges in the fast-paced dispatch environment.
- Assisted in the training of new dispatchers, ensuring a consistent level of service across the team.
- Contributed to increased on-time delivery rates by closely monitoring driver progress and adjusting routes as needed.
- Streamlined dispatch operations by implementing efficient scheduling and routing practices.
- Provided reliable support during emergencies, promptly deploying necessary resources while maintaining clear communication lines among all parties involved.
- Worked proactively to resolve potential issues before they escalated, minimizing delays and disruptions.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Monitored flow of paperwork and directed information to appropriate departments.
Education
High School Diploma -
Harrison High School
Harrison, NJ06-1984
Skills
- Decision-making capabilities
- Staff Training and Development
- Change Management Experience
- Speak Spanish and Portuguese
Languages
Spanish
Limited Working
Portuguese
Native or Bilingual
Timeline
Night Operations Manager
OEG Building Supplies
09.2023 - Current
Local Coordinator
MX Logistics
11.2021 - 01.2023
Logistics Manager
Hudson Logistics
01.2018 - 01.2021
Local Dispatcher/Senior Logistics Coordinator
Trans American Trucking Service
09.1997 - 06.2018
Local Dispatcher
Gilbert Services
12.1989 - 09.1997
High School Diploma -
Harrison High School
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