David Simmonds
Vancouver,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Enviromental Project Manager
CleanHarbors Environmetal
Clackamas , OR
09.2021 - Current
- Provided technical advice on environment-related issues to project staff, stakeholders, and other departments.
- Followed EPA regulations to maintain proper storage of chemicals.
- Developed and implemented environmental management plans for projects.
- Analyzed and reported on environmental data covering emissions, atmospheric monitoring and soil and water samples.
- Sampled chemicals and performed tests such as oxidizing, ph and flammability.
- Ensured compliance with applicable laws, regulations, standards, codes and policies related to environment protection.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Field Operation's Supervisor
Veolia Environmental Services
Vancouver , WA
02.2010 - 09.2021
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered products to customer locations on time.
- Tested product samples for specific gravity, chemical characteristics, pH levels, concentrations and viscosities.
- Monitored packaging and storage of hazardous materials and waste to comply with laboratory, state and federal safety regulations.
- Developed protocols for quality control procedures in order to ensure product safety and consistency.
- Analyzed data from laboratory experiments using statistical methods to verify accuracy and reliability of results.
- Conducted normal and specialized tests to show behaviors and properties of gases, liquids, and solids.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
Customer Service Manager
Safety-Kleen
Clackamas , OR
04.2000 - 02.2010
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Monitored phone calls to provide feedback and coaching.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality and conformance.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL03-2010
Associate of Science - Business Administration
American InterContinental University
Schaumburg, IL03-2010
Skills
- Chemical Handling
- Regulatory Compliance
- Waste Disposal
- Technical Advising
Certification
- OSHA and HAZWHOPER certified
- forklift certified
- Class B license with HAZMAT
- Knowledge of OSHA, DOT and EPA regulations
- ISO 140001 certified
Timeline
Enviromental Project Manager
CleanHarbors Environmetal
09.2021 - Current
Field Operation's Supervisor
Veolia Environmental Services
02.2010 - 09.2021
Customer Service Manager
Safety-Kleen
04.2000 - 02.2010
Bachelor of Science - Criminal Justice
American InterContinental University
Associate of Science - Business Administration
American InterContinental University
- OSHA and HAZWHOPER certified
- forklift certified
- Class B license with HAZMAT
- Knowledge of OSHA, DOT and EPA regulations
- ISO 140001 certified
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