David Simmons
Auburn,US
Summary
With 15+ years of technical support and call center experience, this candidate possesses a versatile skill set that thrives in any environment. Their genuine dedication and hardworking nature enable consistent delivery of high-quality results under pressure. A quick learner, they excel at swiftly grasping new procedures and ensuring timely project completion.
Overview
9
9
years of professional experience
Work History
Claims adjuster (Tire & Wheel)
Safe Guard International llc
01.2022 - 11.2024
- Supports claims for contracts dealing with tire and wheels
- Payment inquiries
- Update claims when needed
- In put part information and cost
- Take an average of 45-75 calls a day
IT Analyst
Kavo Kerr
03.2019 - 01.2022
- Company Overview: Remote
- Supported 20-25 calls a day
- Used dynamics for putting in tickets using Sales Force
- Troubleshooted for dental hygiene products
- Also put in RMA for malfunctioned products
- Used SQL for software databases, and html, css
- Data Analysis
- Sales force
- KPIs(NPS,CSAT,CES,FCR)
- Remote
Customer Service Representative
NueMD
04.2018 - 03.2019
- Provide support to clients who have issues with product
- Troubleshoot software when client cant launch icon on desktop
- Update Java to latest version on Macs and PC
- Take up to 25-30 calls a day use of CRM for ticketing
- Support chats and emails to update client on open issues
- Sales Force, Java
- Charting
- Patient assistance
- Referral management
Customer Service Representative
Bank of America
04.2017 - 03.2018
- Company Overview: call center
- Supported business clients with deposit processes, ensuring accurate and efficient transactions
- Resolved scanner malfunctions, minimizing downtime and maintaining smooth operations
- Assisted clients in tracking return statuses, enhancing customer satisfaction and trust
- Streamlined deposit processes, improving operational efficiency and customer satisfaction
- Provided timely updates on return statuses, improving client communication and fostering trust in banking transactions
- Call center
Client Support Representative
I3Veticals
08.2016 - 03.2017
- Company Overview: call center
- Assisted parents with back to school accounts
- Reset Passwords
- Assisted in verifying balances
- Assisted administration with mock accounts for the school district
- Call volume 75-150 calls a day
- Call center
Technical Support
Wellstar
05.2016 - 06.2016
- Company Overview: Atlanta, Georgia
- Atlanta, Georgia
Education
Degree -
Strayer University
11.2024
BACHELORS OF ARTS -
Long Beach City College
Long Beach05.2006
DIPLOMA - IT
Corona Senior High
01.2004
Skills
- Technical Support
- Call Center
- Customer Service
- Troubleshooting
- Data Analysis
- CRM
- Ticketing
- SQL
- HTML
- CSS
- Java
- Salesforce
Additionalinformation - Summary
I have the skill set to adapt to any environment, I have over fifteen years of technical support and call center experience. I'm genuine hard working and dedicated. I work well under pressure and enjoy being a high achiever. I learn and grasp new procedures quickly and follow through on projects in timely matters.
Timeline
Claims adjuster (Tire & Wheel)
Safe Guard International llc
01.2022 - 11.2024
IT Analyst
Kavo Kerr
03.2019 - 01.2022
Customer Service Representative
NueMD
04.2018 - 03.2019
Customer Service Representative
Bank of America
04.2017 - 03.2018
Client Support Representative
I3Veticals
08.2016 - 03.2017
Technical Support
Wellstar
05.2016 - 06.2016
Degree -
Strayer University
BACHELORS OF ARTS -
Long Beach City College
DIPLOMA - IT
Corona Senior High
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