David Simon

Troy,MI

Summary

Director of Operations with extensive experience in optimizing operational processes and driving service excellence. Expertise in strategic planning and fostering team collaboration to enhance customer satisfaction. Proven ability to implement effective solutions that improve efficiency and productivity.

Overview

years of professional experience

Work History

Director of Operations

Point Dedicated Services

Troy, MI

02.2024 - Current

Oversaw nationwide operations to ensure service excellence, safety, and quality production.
Managed customer relations, achieving 98% on-time service delivery.
Developed process improvements that significantly enhanced operational efficiency.
Created an updated network process to boost volume and maintain on-time service.
Coordinated staff schedules to optimize workforce levels across locations.
Managed logistics for timely shipment of goods, ensuring customer satisfaction.
Implemented safety protocols that elevated workplace safety standards.
Enhanced onboarding processes to facilitate support for new employees.

Director of Linehaul

Central Transport LLC

Warren, Michigan

08.2016 - 02.2024

Collaborated with cross-functional teams to drive project execution and delivery.
Developed policies to enhance operational efficiency and employee engagement.
Led strategic planning initiatives to align with company vision and goals.
Analyzed market trends to inform business strategy and decision-making processes.
Fostered a positive organizational culture through effective communication and support systems.
Recruited, trained, supervised, evaluated and mentored staff members.
Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Facilitated collaboration between teams by encouraging open communication channels.
Conducted regular meetings with department heads to review progress on strategic initiatives.
Developed policies and procedures to ensure compliance with corporate standards.

Education

Some College (No Degree) - Business Administration

Bowling Green State University

Bowling Green, OH

Skills

Project management
Team collaboration
Customer service
Operational efficiency
Market analysis
Strategic planning
Process improvement

Team building
Data analysis
Logistics coordination
Operations oversight
Employee training
Cross-functional collaboration
Business management

Timeline