David Skaggs
O'Fallon,MO
Summary
Seasoned leader with a proven track record at United Rentals and Cintas, adept in driving significant revenue growth and operational excellence. Skilled in cross-functional team management and financial administration, I excel in building customer relationships and achieving a 10% internal growth. Expert in safety assurance and staff development, my strategic approach consistently delivers outstanding results.
Overview
25
25
years of professional experience
Work History
District Manager
United Rentals
St Louis, MO
03.2023 - Current
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
General Manager
Cintas
St. Charles , MO
06.2018 - Current
- Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in average 10% internal growth.
- Directed 10 managers and 130 associates to generate over $25 million in revenue.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Trained, managed and motivated employees to promote professional skill development.
- Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Achieved Outstanding Achievement Award FY 19 Rule 34.6%
Branch Manager
United Rentals
St. Louis , MO
02.2021 - 03.2023
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Assisted other branches when needed during peak periods or special projects.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Performed regular audits of financial records in order to ensure accuracy.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Created reports summarizing operational performance metrics for senior management review.
- Organized professional development programs for employees at all levels of the organization.
- Managed staff scheduling, hiring and training processes.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Resolved escalated customer complaints in a timely manner.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Disciplined employees to encourage compliance with company policies and procedures.
Production Director
Cintas
St Louis, MO
04.2016 - 05.2018
- Assessed projects for necessary production resources.
- Developed project budgets and production schedules by collaborating with General Managers and Production Managers.
- Enforced production quality and kept updated on any events that could affect the established schedule by monitoring all Production reports activities.
- Managed all areas of manufacturing, safety, inventory control and process implementation.
- Identified and solved complex problems that impacted management and business direction.
Production Manager
Cintas
St Louis, MO
05.2012 - 05.2018
- Established and adjusted work procedures to meet production schedules.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Aligned operational boundaries between processes and production demands.
- Conducted frequent quality and compliance reviews of production work.
- Monitored staff activities to meet compliance, productivity and revenue goals.
- Reviewed key performance indicators daily and made necessary adjustments to increase production.
- Forecasted staffing needs and production volume and produced and prepared daily operations reports.
- Identified staffing and capital needs, collected relevant data and wrote justifications for established needs.
- Directed and motivated 60-person team of production staff.
Service Manager
Cintas
St Louis, MO
04.2007 - 05.2012
- Hired, trained and developed service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Defined department objectives and monitored performance to facilitate operations.
- Created written estimates and obtained customer consent to proceed.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Managed service department budget and investigated and resolved discrepancies.
- Motivated, led and supported employees to maintain low turnover.
Production Manager
Cintas
St Charles , MO
06.2004 - 04.2007
- Established and adjusted work procedures to meet production schedules.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Aligned operational boundaries between processes and production demands.
- Conducted frequent quality and compliance reviews of production work.
- Monitored staff activities to meet compliance, productivity and revenue goals.
- Reviewed key performance indicators daily and made necessary adjustments to increase production.
- Forecasted staffing needs and production volume and produced and prepared daily operations reports.
- Identified staffing and capital needs, collected relevant data and wrote justifications for established needs.
- Directed and motivated 40-person team of production staff.
Production Manager
Cintas
Olathe, KS
06.2002 - 06.2004
- Established and adjusted work procedures to meet production schedules.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Aligned operational boundaries between processes and production demands.
- Conducted frequent quality and compliance reviews of production work.
- Monitored staff activities to meet compliance, productivity and revenue goals.
- Reviewed key performance indicators daily and made necessary adjustments to increase production.
- Forecasted staffing needs and production volume and produced and prepared daily operations reports.
- Identified staffing and capital needs, collected relevant data and wrote justifications for established needs.
- Directed and motivated 85-person team of production staff.
Service Supervisor
Cintas
St Charles , MO
06.2001 - 06.2002
- Aided onboarding team members with one-on-one training sessions.
- Supervised team of 22 employees and delegated duties and responsibilities to each member.
- Delivered exceptional customer service and handled all inquiries and complaints.
- Addressed areas that needed improvement and observed team's performance.
- Trained new employees in procedures and policies in order to maximize team performance.
Route Service Sales Representative
Cintas
St Charles , MO
09.1999 - 06.2001
- Utilized Service, Sales and Customer Service skills to promote positive relationship building with customers.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
Education
High School Diploma -
Brentwood High School
Brentwood MO06.1984
Skills
- Leadership and team building
- Supervision and training
- Staff development
- Training and coaching
- Cross-functional team management
- Policy/program development
- Performance improvements
- Financial administration
- Customer relationship management
- Customer experiences
- Succession planning
- Skilled negotiator
- Troubleshooting expertise
- Safety assurance
- Data review
Accomplishments
- District Forecast of 28 Million and finish at 39 Million
- Won Branch of the Year in 2022 with a Flow through of 63% and EBITDA 63%
- Took Branch from Zero dollars to 4 Million a year in 20 months
- Outstanding Achievement Award winner Rule score of 34.6% FY 19
- Finished in the Top 5 of Production Managers in the company FY 12 thru FY 17
- Promoted to Production Director service the Central Group as well as special trips for Rental President.
- I have multiple years of experience in every part of the Restaurant Industry. Chef, Bartender, Server, and Management positions.
- Six Sigma, Green Belt Certified
Timeline
District Manager
United Rentals
03.2023 - Current
Branch Manager
United Rentals
02.2021 - 03.2023
General Manager
Cintas
06.2018 - Current
Production Director
Cintas
04.2016 - 05.2018
Production Manager
Cintas
05.2012 - 05.2018
Service Manager
Cintas
04.2007 - 05.2012
Production Manager
Cintas
06.2004 - 04.2007
Production Manager
Cintas
06.2002 - 06.2004
Service Supervisor
Cintas
06.2001 - 06.2002
Route Service Sales Representative
Cintas
09.1999 - 06.2001
High School Diploma -
Brentwood High School
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