David S. Kuss
Lexington
Summary
Results-oriented professional with expertise in research, financial analysis, and reinsurance. Skilled in defining and communicating complex requirements and implementing workflow improvements to enhance client operations. Collaborative leader capable of building strong relationships with clients and stakeholders to drive service quality and operational success.
Overview
6
6
years of post-secondary education
22
22
years of professional experience
Work History
Business Architect/Analyst Manager
AGGNE a Wipro Company
Tampa
09.2024 - Current
- Facilitated customer engagement for AGGNE Business Analysts, ensuring adherence to System Development Life Cycle (SDLC) processes.
- Work with AGGNE Leadership to monitor and develop the Business Analyst practice, including establishing best practices and consistency across projects.
- Guided BA practice in analyzing and organizing complex technical data into logical requirements for Personal and Commercial insurance implementations and upgrades.
- Collaborating with development leads to reviewing solutions and deliverables to ensure we are meeting our customers’ requirements and goals.
- Consult with both Insurance Carriers and Governmental agencies to review and perform analysis on how to improve existing business processes.
- Identified opportunities within and outside customer projects to develop assets that addressed common business needs across projects.
Product Owner/ Senior Business Analyst – Integrations and Agency Download
Liberty Mutual (formerly State Auto)
Columbus
03.2022 - 09.2024
- Collaborated to build squads/scrum teams product roadmap informed by strategic input from stakeholders.
- Communicate expected values and any changes to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on the squads/teams' determined capacity.
- Monitor and maintain the product health, supporting long term product viability and efficiency, by balancing the long and short-term costs with desired outcomes.
- Supported communication and alignment to product vision, enhancing clarity in product definition.
- Communicate expected values and any changes to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on the squads/teams' determined capacity.
- Conducted analysis of feasibility, cost ramifications, economics, and other aspects of planned or potential changes to the commercial lines’ insurance products.
- Created graphical business workflow diagrams via Microsoft Visio to both technical and executive leadership team.
IT Product Manager/ Senior Business Analyst – Policy, Billing/General Ledger and System Integrations
AF Group
Lansing
01.2019 - 01.2022
- Gathered commercial lines (auto and workers compensation) business and technical requirements, and acted as a single point of contact between the business SME's and the software engineers.
- Developed reports and presentations for business stakeholders to facilitate informed decision-making on various business and technical solutions.
- Successfully implemented IVANS agency download to several different Agency Management Systems (AMS).
- Analyzed and estimated development efforts to complete user stories for each Sprint.
- Mentored Business Analysts to enhance professional skills and improve overall team effectiveness.
- Drove regression automation testing efforts within a team of 10.
- Created test cases and developed/maintained automation test scripts.
- Mentored other Business Analysts to develop their professional skills to excel in their roles with the organization.
Senior Business Analyst – General Ledger, Reinsurance, Policy and Billing
Guidewire (Formerly ISCS)
San Jose
10.2016 - 12.2018
- Contributed to development and modification of InsuranceNow Policy Management System by creating business specifications that aligned with client needs.
- Authored user documentation and training scripts to convey complex technical and business concepts, facilitating functional user testing.
- Provided input into developing and modifying the InsuranceNow Policy Management System to meet the client’s needs and develop business specifications to support these modifications.
- Conducted comprehensive analysis of client’s commercial business requirements through document review, interviews, workshops, and workflow analysis to pinpoint system improvements in InsuranceNow Policy Management System.
- Developed and executed test plans for various scenarios based on the customers’ inputs.
Senior Business Analyst – Billing, Finance and Reinsurance for Personal and Commercial Insurance
1 Insurer (Formerly Innovation Group of North America)
Farmington
05.2015 - 10.2016
- Led system usability studies to define and document billing and finance requirements for clients, facilitating onsite and remote data collection sessions.
- Served as Subject Matter Expert for internal and external clients, providing recommendations on changes to enhance efficiency and reduce costs.
- Managed operational data analysis of system issues through HP Quality Center, ensuring optimal business and financial setup and reconciliation.
- Acted as Subject Matter Expert for internal and external clients, providing recommendations on changes to enhance efficiency and reduce costs.
Business Analyst Leader
Computer Sciences Corporation
Blythewood
01.2010 - 05.2015
- Led resource allocation to maximize productivity and planned operational readiness assessments for personal and commercial lines production implementation.
- Collaborated with management to implement continuous improvements using HP Quality Center resulting in the completion of 80% of the backlogged system issues and resolution of 90% daily system errors.
- Collaborated with management to implement continuous improvements using HP Quality Center, completing 80% of backlogged system issues and resolving 90% of daily system errors.
Program/Project Manager & Commercial Insurance Underwriter
Companion Property & Casualty Group
Columbia
12.2004 - 01.2010
- Succeeded in analysis of product profitability, scheduled rating and other pricing issues to ensure growth and competitiveness.
- Introduced system enhancements for commercial underwriting and coordinated with IT and Underwriting to clarify underwriting rules and system requirements.
- Developed commercial line underwriting rules, pricing, and criteria for various lines of business, ensuring accurate programming into the system using Microsoft Visio.
- Trained commercial lines underwriting staff and agency partners, enhancing system knowledge and promoting efficient use of underwriting tools.
Education
MBA - Business Administration And Management
Indiana Wesleyan University
Indianapolis, IN 07.2000 - 06.2003
Bachelor of Science - Arts and Humanities, with Minor in Business Finance
Indiana University
Bloomington, IN 08.1992 - 06.1995
Skills
- Business analysis
- Requirements gathering
- Business process modeling
- Process Improvement
- SAFe Agile Certified - Leading SAFe 5 Agilist
- SQL database management
- Systems integration
- Microsoft Office proficiency
Professional Development
- Darla Moore School of Business, University of South Carolina
- Fuqua School of Business, Duke University
- Business Leadership – Center of Creative Leadership
- Emerging Leaders Program – Companion Property & Casualty
Timeline
Business Architect/Analyst Manager
AGGNE a Wipro Company
09.2024 - Current
Product Owner/ Senior Business Analyst – Integrations and Agency Download
Liberty Mutual (formerly State Auto)
03.2022 - 09.2024
IT Product Manager/ Senior Business Analyst – Policy, Billing/General Ledger and System Integrations
AF Group
01.2019 - 01.2022
Senior Business Analyst – General Ledger, Reinsurance, Policy and Billing
Guidewire (Formerly ISCS)
10.2016 - 12.2018
Senior Business Analyst – Billing, Finance and Reinsurance for Personal and Commercial Insurance
1 Insurer (Formerly Innovation Group of North America)
05.2015 - 10.2016
Business Analyst Leader
Computer Sciences Corporation
01.2010 - 05.2015
Program/Project Manager & Commercial Insurance Underwriter
Companion Property & Casualty Group
12.2004 - 01.2010
MBA - Business Administration And Management
Indiana Wesleyan University
07.2000 - 06.2003
Bachelor of Science - Arts and Humanities, with Minor in Business Finance
Indiana University
08.1992 - 06.1995