David Slonecker
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Assessment Coordinator/Call Center Customer Service Representative
Tarzana Treatment Centers, Inc
Tarzana, CA
04.2014 - 09.2023
- Conducted pre-assessment activities such as data collection, analysis, and evaluation.
- Provided guidance to faculty regarding the use of assessment tools and techniques.
- Coordinated assessment activities across multiple departments within the institution.
- Conducted one-on-one and group counseling to explain assessment tools, rationale and reduce client anxiety.
- Provided customers with product and service information.
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Followed up with customers to ensure their satisfaction with the resolution of their issue.
- Responded promptly to customer inquiries via email or chat systems.
- Worked collaboratively within a team environment to meet departmental goals.
Lead Counselor/Assessment Coordinator/Senior Customer Service Representative
The Salvation Army ARC
Canoga Park, CA
03.2013 - 04.2014
- Developed and implemented individualized treatment plans for clients.
- Provided leadership, guidance and supervision to counseling staff.
- Conducted clinical assessments of clients to determine mental health needs.
- Facilitated group sessions to address issues such as substance abuse, anger management, stress reduction.
- Ensured compliance with all state regulations regarding patient confidentiality.
- Provided feedback on performance evaluations for subordinate counselors.
- Identified clinical or case management needs to promote quality of care.
- Facilitated therapeutic groups that addressed treatment issues and reinforced patient's treatment plan.
- Referred individuals to outside resources and services for additional support.
- Collaborated with faculty to design assessments for various courses.
- Managed and maintained behavioral and counseling case notes documenting plans, progress and interventions.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge Bases to develop strategic solutions.
Counselor
The Phoenix House
Venice, CA
11.2012 - 03.2013
- Researched best practices in the field of counseling in order to stay current on evidence based treatments.
- Implemented therapeutic techniques such as cognitive behavioral therapy, dialectical behavior therapy, mindfulness training., into practice.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Worked with interdisciplinary team to develop individualized treatment interventions.
- Coordinated resources to support clients and help each achieve targets.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
Case Manager
Tarzana Treatment Centers, Inc
Tarzana, CA
07.2008 - 08.2012
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Compiled reports on cases and submitted them to supervisors as required.
- Attended court hearings as a representative of the organization when needed.
- Monitored client progress through regular follow-up contacts.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Consulted with staff on resolution of complex service issues.
- Researched and analyzed community needs to determine program directions and goals.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Planned and administered budgets for programs, equipment and support services.
Education
CADC II -
Intercoast College
Burbank, CA07-2007
High School Diploma -
Shery High School
Torrance, CA06-1994
Skills
- Curriculum review
- Administrative Staff Coordination
- Public Speaking
- Team building
- Organizational Skills
- Team Collaboration
Timeline
Assessment Coordinator/Call Center Customer Service Representative
Tarzana Treatment Centers, Inc
04.2014 - 09.2023
Lead Counselor/Assessment Coordinator/Senior Customer Service Representative
The Salvation Army ARC
03.2013 - 04.2014
Counselor
The Phoenix House
11.2012 - 03.2013
Case Manager
Tarzana Treatment Centers, Inc
07.2008 - 08.2012
CADC II -
Intercoast College
High School Diploma -
Shery High School