Summary
Overview
Work History
Education
Skills
Timeline
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David Smiley

Houston,TX

Summary

Successful Executive with over 20 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

19
19
years of professional experience

Work History

Ride Share Executive

Lyft And Uber
01.2012 - Current
  • Proficient in map reading and navigation to ensure timely and accurate route planning.
  • Maintain a professional and courteous working environment at all times.
  • Ensure a clean and organized vehicle interior to enhance customer comfort and satisfaction.
  • Deliver exceptional customer service while efficiently processing electronic transactions.
  • Consistently maintain a high driver rating through reliability, professionalism, and quality service delivery.


Owner

Artist Consulting
01.2015 - 01.2020
  • Successfully owned and operated a small business, overseeing day-to-day operations and long-term growth initiatives.
  • Managed all aspects of business operations, including data entry, employee management, payroll administration, and scheduling of meetings and conference calls.
  • Executed sales strategies to secure new clients, upsell existing services, and achieve revenue growth targets.
  • Developed and implemented marketing campaigns to increase brand visibility, attract new clients, and retain existing business.
  • Maintained professional communication across phone, email, and text to build trust and strengthen client relationships.
  • Delivered exceptional customer service, ensuring client satisfaction and repeat business.
  • Built and nurtured strategic partnerships to expand market reach and drive business development opportunities.
  • Designed and organized targeted marketing strategies to enhance client exposure and brand presence.
  • Coordinated and conducted Zoom and conference call sessions to prepare clients for joint venture opportunities.
  • Acted as a liaison between the parent company and clients to facilitate negotiations and successfully close partnership deals.


Customer Service /Sales Rep

Charter Communication
01.2011 - 01.2017
  • Delivered exceptional customer service by addressing inquiries, resolving concerns, and ensuring a positive customer experience.
  • Managed a high volume of inbound calls, maintaining efficiency and professionalism under fast-paced conditions.
  • Scheduled installation dates and coordinated troubleshooting appointments to meet customer needs and service timelines.
  • Handled escalated calls with professionalism and problem-solving skills to maintain customer satisfaction and loyalty.
  • Resolved billing concerns while effectively promoting, selling, and upselling products and services to increase revenue.
  • Conducted follow-up calls with customers to confirm successful installations and ensure overall satisfaction with products and services.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Support Service Representative

TMG
11.2009 - 01.2013
  • Performed accurate and efficient data entry to support insurance application processing and record management.
  • Processed applications for potential clients across multiple insurance lines, including casual, professional, general, and commercial liability.
  • Provided operational support to underwriters, assisting in securing new business opportunities and expanding the client base.
  • Navigated multiple network platforms and mainframe systems to retrieve, process, and verify client and policy information.
  • Completed clearance submissions for agents and underwriters to ensure compliance with company and industry standards.
  • Gained proficiency in multiple lines of liability insurance, performing thorough quality control checks to ensure accuracy and adherence to guidelines.

IT Data Junior Analyst

Express-scripts
05.2006 - 10.2009
  • Managed inbound and outbound phone communications, providing timely support and coordination for client and internal requests.
  • Collaborated with key clients and account managers on project deliverables, ensuring alignment with business objectives and timelines.
  • Analyzed complex datasets, transforming digital data into physical formats for reporting, presentations, and recordkeeping.
  • Performed precise data entry for high-value clients and account managers, maintaining accuracy, confidentiality, and compliance with company standards.
  • Provided administrative support to senior analysts and department professionals.
  • Recommended financial solutions to senior analysts based on detailed financial reporting.

Education

Oakwood College
05.2004

Associates degree - Business Administration

University of St. Louis Missouri
08.2007

Skills

  • Proficient with Microsoft, Power Point, and Excel
  • Marketing
  • Small business development
  • Growth planning
  • Talent management
  • Leadership
  • Departmental operations management
  • Procedure implementation
  • Strategic planning
  • Business development
  • Customer relations

Timeline

Owner

Artist Consulting
01.2015 - 01.2020

Ride Share Executive

Lyft And Uber
01.2012 - Current

Customer Service /Sales Rep

Charter Communication
01.2011 - 01.2017

Support Service Representative

TMG
11.2009 - 01.2013

IT Data Junior Analyst

Express-scripts
05.2006 - 10.2009

Associates degree - Business Administration

University of St. Louis Missouri

Oakwood College

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