David Smith
Orlando,FL
Summary
Coming from an extensive background in restaurant management has cultivated essential skills that seamlessly transition into an IT help desk role. Exceptional customer service abilities were honed through effectively handling customer inquiries and concerns, directly aligning with the client-focused nature of IT support. Strong communication skills, both in conveying technical information clearly and interacting with diverse audiences, facilitate efficient bridging between technology and non-technical users. Additionally, a problem-solving aptitude, adaptability in high-pressure situations, and leadership experience in overseeing teams prepare for success in providing prompt and efficient technical assistance. Coupled with a commitment to continuous learning and a knack for technology, the restaurant management background uniquely positions for a positive contribution to IT support operations.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Certifications in Progress
Work History
Unit Manager
Waffle House
01.2021 - Current
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Salt Lake City, UT07.2025
Skills
- Software troubleshooting
- Networking and connections
- Device and network troubleshooting
- Mobile device administration
- Virtualization and cloud computing
- Customer Service
- Communication
- Problem solving
- Time management
- Teamwork
Certification
- CompTIA A+, Issued Oct. 2023
- CompTIA Network+, (in progress, est. Dec. 2023)
- CompTIA IT Operations Specialist, (in progress, est. Dec. 2023)
- Certified in Cybersecurity (CC) - ISC2, Issued Nov. 2022
Timeline
Unit Manager
Waffle House
01.2021 - Current
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University