Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

David Smith

Summary

Outgoing Area Sales Manager with over 25 years of experience. Proficient at budget planning, route organization, and leadership in customer service. Committed to meeting and exceeding regular sales goals through analytics and performance.

Overview

26
26
years of professional experience

Work History

Route Sales Manager

Novelty, Inc.
06.2021 - Current
  • Developed and implemented effective sales strategies to increase customer base.
  • Created and maintained relationships with key accounts, ensuring customer satisfaction with product quality and delivery timelines.
  • Established efficient route plans for drivers to ensure timely deliveries of products.
  • Monitored inventory levels in order to ensure adequate stock for customers' needs.
  • Analyzed market trends to identify potential opportunities for increasing sales revenue.
  • Coordinated promotional activities such as special discounts or offers to boost customer loyalty.
  • Conducted regular meetings with the sales team to review performance objectives and set targets for future growth.
  • Investigated any discrepancies between invoices, delivery orders, and returns from customers.
  • Negotiated contracts with vendors to obtain favorable pricing terms on products purchased by customers.
  • Maintained accurate records of all transactions including sales data, customer information, payments received.
  • Evaluated existing distribution routes to optimize efficiency and reduce costs wherever possible.
  • Provided technical support when needed in order to troubleshoot problems related to product usage.
  • Hired, trained and supported sales staff, providing general feedback on performance and guidance on achieving objectives.
  • Trained new employees on fantastic salesmanship and closing sales.
  • Communicated regularly with key clients to maintain positive relationships, assess needs and promote new products and services.
  • Coached, developed and motivated team to achieve revenue goals.

Route Sales Specialist

EA Sween
06.2017 - 05.2021
  • Contacted customers prior to delivery to coordinate delivery times.
  • Recorded deliveries and daily sales transactions.
  • Informed regular customers of new products or services and price changes.
  • Issued sales promotion materials to customers to boost sales.
  • Refilled vending machines and removed outdated food products.
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.
  • Organized merchandise and sales promotion displays to attract customers.
  • Resolved customers' complaints regarding products or services.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Cross-sold additional products to customers depending upon merchandise needs.
  • Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
  • Continuously surpassed sales goals, optimizing profitability and performance of assigned territory.

Delivery Driver

FedEx Ground
10.2015 - 06.2017
  • Received daily delivery instructions and route assignments from dispatch.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Service Advisor

Equipment Southwest / BTE Body
01.2011 - 10.2015
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Upsold additional products or services when appropriate.
  • Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Researched coverages under warranties and determined requirements for coverage.
  • Utilized in-house systems and software to drive customer interaction and communication through service process.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Parts Manager

Equipment Southwest, Inc.
09.1998 - 01.2011
  • Organized and monitored inventory levels of parts, tools, and supplies.
  • Analyzed pricing trends to optimize cost savings.
  • Coordinated delivery schedules for incoming orders.
  • Conducted monthly audits of inventory control systems.
  • Created reports to track inventory usage and performance metrics.
  • Resolved customer inquiries related to part availability or quality issues.
  • Trained new staff members on proper parts handling techniques.
  • Monitored stock levels regularly to avoid backorders or shortages.
  • Reviewed purchase requisitions to verify accuracy of requested items.
  • Generated weekly sales reports detailing product demand patterns.
  • Implemented improvements to streamline the ordering process.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.

Education

Associate of Arts - Business Administration

Angelina College
Lufkin, TX

Skills

  • Marketing initiatives
  • Presentations
  • Route Planning
  • Data Analysis
  • Customer Service
  • Sales
  • Process Improvement
  • Territory Management
  • Team Oversight
  • Contract Management
  • Account Management
  • Sales Targeting
  • New Business Development
  • Aftermarket Sales
  • Strategic Planning
  • Operations Management

Accomplishments

  • President's Club 2022 & 2023 - Novelty, Inc.
  • Top Dog Sales Club - EA Sween

Timeline

Route Sales Manager

Novelty, Inc.
06.2021 - Current

Route Sales Specialist

EA Sween
06.2017 - 05.2021

Delivery Driver

FedEx Ground
10.2015 - 06.2017

Service Advisor

Equipment Southwest / BTE Body
01.2011 - 10.2015

Parts Manager

Equipment Southwest, Inc.
09.1998 - 01.2011

Associate of Arts - Business Administration

Angelina College

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