David Smith
Corpus Christi,TX
Summary
Proven to enhance customer satisfaction at Vacasa, adept in both customer service and computer proficiency. Excelled in fostering team collaboration and efficiently resolving guest concerns, significantly contributing to operational improvements. Skilled in cash handling and time management, consistently delivering exceptional service and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Vacasa
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Worker
Sandcastle Condominiums
05.2023 - 02.2024
- Resolved guest concerns efficiently, contributing to increased customer satisfaction scores.
- Contributed to a positive workplace environment by fostering strong relationships with colleagues from various departments.
- Assisted guests in booking reservations, resulting in increased occupancy rates and revenue generation.
- Maintained accurate records of guest information, ensuring smooth communication between departments.
- Efficiently managed overflow parking arrangements during high occupancy periods to accommodate all guest vehicles without incident.
- Enhanced guest satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Conducted routine inventory checks of front desk supplies, placing orders as needed to maintain optimal stock levels.
- Streamlined check-in procedures for improved guest experiences and reduced waiting times.
Server
Joes Crab Shack
10.2021 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Star Cinema and Grill
09.2019 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Klein Collins
Spring Tx06.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Work Prioritization
- Task Delegation
- Spreadsheet tracking
- Computer Proficiency
Timeline
Front Desk Receptionist
Vacasa
03.2024 - Current
Front Desk Worker
Sandcastle Condominiums
05.2023 - 02.2024
Server
Joes Crab Shack
10.2021 - 02.2023
Server
Star Cinema and Grill
09.2019 - 08.2021
High School Diploma -
Klein Collins