David Smith
Nazareth,PA
Summary
Bottom-line, results oriented operations professional with more than 33 years of direct experience at FedEx, 28 of which as an Operations Manager with an outstanding track record anchored in excellence and commitment. Motivated, while maintaining a high level of accountability and ethics by focusing on doing what’s right for the customer, company and team. Given my experience, I am in search of a Logistics Management Position where my expertise can be leveraged to impact organizational effectiveness.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Operations Manager
Federal Express Corporation
01.2000 - Current
- Managed the planning, staffing, directing, organizing, and control, of various daily operations at FedEx in both the Bethlehem and Philadelphia area
- Resolved customer issues relating to service and sales
- Analyzed locations’ performance against budget in all aspects of the operation
- Developed and monitored station daily operating and holiday plans
- Developed and coordinated contingency plans for late freight, inclement weather, major road construction, and breakdowns
- Monitored and complied with all ISO 9000, D.O.T., F.A.A., F.C.C., and O.S.H.A
- Regulations
- Monitored and complied with all FedEx Express Internal Audit items
- Responsible for line haul and trucking to ensure on time aircraft departures
- Presented plan to District Director on operations efficiencies and corrective action plans
- Developed and implemented key processes to continually improve employee accountability, reduce operational cost, and reduce margin of error
- Coach / Instruct New Hires for Courier and DOT position with Smith System 5 Keys of Defensive Driving.
Certified Defensive Driver Instructor
Federal Express Corporation
01.2009 - 11.2021
- Instruct, Coordinate and Facilitate training Programs for DGO and AGFS Ramp.
Operations Manager
Federal Express Corporation
01.1996 - 01.2000
- Managed the planning, staffing, directing, organizing, and control, of various daily operations at FedEx in both the Bethlehem and Philadelphia area
- Resolved customer issues relating to service and sales
- Analyzed locations’ performance against budget in all aspects of the operation
- Developed and monitored station daily operating and holiday plans
- Developed and coordinated contingency plans for late freight, inclement weather, major road construction, and breakdowns
- Monitored and complied with all ISO 9000, D.O.T., F.A.A., F.C.C., and O.S.H.A
- Regulations
- Monitored and complied with all FedEx Express Internal Audit items
- Responsible for line haul and trucking to ensure on time aircraft departures
- Presented plan to District Director on operations efficiencies and corrective action plans
- Developed and implemented key processes to continually improve employee accountability, reduce operational cost, and reduce margin of error
- Coach / Instruct New Hires for Courier and DOT position with Smith System 5 Keys of Defensive Driving.
Operations Manager
Federal Express Corporation
01.1993 - 01.1996
- Managed the planning, staffing, directing, organizing, and control, of various daily operations at FedEx in both the Bethlehem and Philadelphia area
- Resolved customer issues relating to service and sales
- Analyzed locations’ performance against budget in all aspects of the operation
- Developed and monitored station daily operating and holiday plans
- Developed and coordinated contingency plans for late freight, inclement weather, major road construction, and breakdowns
- Monitored and complied with all ISO 9000, D.O.T., F.A.A., F.C.C., and O.S.H.A
- Regulations
- Monitored and complied with all FedEx Express Internal Audit items
- Responsible for line haul and trucking to ensure on time aircraft departures
- Presented plan to District Director on operations efficiencies and corrective action plans
- Developed and implemented key processes to continually improve employee accountability, reduce operational cost, and reduce margin of error
- Coach / Instruct New Hires for Courier and DOT position with Smith System 5 Keys of Defensive Driving.
Courier / DOT
Federal Express Corporation
01.1988 - 01.1993
Education
SPHR/PHR Certification -
Penn State Lehigh Valley
Business Administration -
Union County College
Union High School
Skills
- Operations Management
- Effective leadership of large multifunctional teams
- Proactive management centering on quality and service level achievement
- Exceptional customer service
- Relevant and meaningful employee development
- Consistently performing and delivering to corporate, business and division objectives
- HDDI Instructor
- Classroom Instruction
- Microsoft Office proficient
- Strong Human Relations, Verbal and Written Communication Skills
- Qualified Federal Motor Carrier Safety Regulations
Certification
- Smith System Certified Trainer Defensive Driving
- CDL/DOT Certification
- HazMat Certification
- Dangerous Goods Specialist and Spill Clean up certified
Awards
- Recipient of multiple FedEx “Bravo Zulu” awards for exceptional customer service
- “Golden Falcon” award for outstanding effort
- Project Symphony Award, best operating stations in the Philadelphia District
- CEO Safety Award
- Department of Justice letter of accommodation
- Eleventh Best Station in the Nation for audit and compliance
References
Professional and personal references available upon request.
Timeline
Certified Defensive Driver Instructor
Federal Express Corporation
01.2009 - 11.2021
Operations Manager
Federal Express Corporation
01.2000 - Current
Operations Manager
Federal Express Corporation
01.1996 - 01.2000
Operations Manager
Federal Express Corporation
01.1993 - 01.1996
Courier / DOT
Federal Express Corporation
01.1988 - 01.1993
SPHR/PHR Certification -
Penn State Lehigh Valley
Business Administration -
Union County College
Union High School