Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Smith

McKenzie,TN

Summary

Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.

Overview

24
24
years of professional experience

Work History

Operations Manager

Dana
Paris, TN
12.2022 - 11.2024
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Created detailed reports on the performance of individual departments within operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Performed cost analysis for various projects to determine budget requirements.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Responded to information requests from superiors, providing specific documentation.
  • Addressed customer concerns with suitable solutions.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Presented performance and productivity reports to supervisors.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Collaborated with team leaders on quality audits.
  • Tracked and replenished inventory to maintain par levels.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Built strong operational teams to meet process and production demands.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Managed scheduling, training and inventory control.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Enforced federal, state, local and company rules for safety and operations.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Production Superintendent

Dana
Paris , Tennessee
07.2017 - 12.2022
  • Identified opportunities for cost savings through improved process utilization or resource allocation.
  • Documented batch records for manufacturing process and product history recordkeeping.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Drafted and updated production documentation tracking status and delivery timelines.
  • Recommended machine and equipment modifications to improve production and quality of products.
  • Determined manpower requirements and scheduled employees in coordination of production activities.
  • Determined budgets, production goals and rates based on company policies and requirements.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Provided input for performance reviews and identified areas for additional improvement.
  • Created schedules for employees to ensure optimum staffing levels.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Assisted with determining future needs relating to workload, staffing and planning of process improvements.
  • Planned production operations while establishing priorities and sequences for manufacturing processes.
  • Established quality control standards to ensure consistent product quality levels.
  • Reviewed individual employee performance to correct issues and enhance productivity.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Partnered with human resources on training compliance and performance progression methodologies.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Supported audit reviews and initiated corrective actions.
  • Collaborated with leadership to develop production department budget and forecast.
  • Coordinated with maintenance personnel to ensure optimal functioning of machinery and equipment.
  • Established and updated production schedules to meet changing demands.

Production Supervisor

Dana
Paris, Idaho
04.2001 - 07.2017
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Resolved any conflicts between employees in a professional manner.
  • Coordinated production requirements with material handling and staffing functions.
  • Identified opportunities for process improvements through analysis of existing workflows.
  • Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Ensured safety regulations were followed by all personnel in the production area.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Reviewed individual employee performance to correct issues and enhance productivity.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Analyzed production data to identify trends and areas for improvement.
  • Assigned tasks to employees and monitored productivity, performance and task completion.

Education

GED -

Mckenzie High School
McKenzie, TN
06-1998

Skills

  • Performance reporting
  • Health and safety compliance
  • Marketing
  • Incidents management
  • Performance monitoring
  • Production
  • Staff development
  • Management information systems
  • Project management
  • Emergency response
  • Maintaining compliance
  • Quality assurance and control
  • Procurement management
  • Schedule oversight
  • Workforce training
  • Process improvements
  • Business strategy development
  • Inventory control
  • Complex problems analysis
  • Process flows
  • Staff training
  • Business and operations management
  • Advanced training in [software]
  • Customer relationship management
  • Performance management
  • Problem-solving
  • Customer relations specialist
  • Management
  • Quality assurance controls
  • High-pressure environments
  • Inventory management
  • Cost reduction
  • Staff management
  • Six sigma certification
  • User training

Timeline

Operations Manager

Dana
12.2022 - 11.2024

Production Superintendent

Dana
07.2017 - 12.2022

Production Supervisor

Dana
04.2001 - 07.2017

GED -

Mckenzie High School

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David Smith