Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

David Smith

Dorchester,MA

Summary

Professionalism with extensive experience at Boston Public Commission, excelling in crisis intervention and conflict management. Skilled in addiction counseling and behavioral health, fostering positive relationships to support individuals in need.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Supervisor

Boston Health Commission
05.2021 - Current
  • Manages daily operations, supports, and trains staff oversees client well-being and ensures safety protocols are followed
  • Monitoring guest well being, providing direct support with daily routines and life skills connecting clients with Mental Health, Substance use and housing resources
  • Ensuring daily shelter operations such as data collection, bed assignments, food, and security screenings conducted properly
  • Monitors team member's performance, ensuring adherence to quality standard policies
  • Facilitate communication between staff, and leadership by addressing concerns, and assist in conflict resolution among Team members
  • Ensuring safety of guest and shelter environment
  • Provide guidance, support,and training to new counselors and those seeking licensure or certification

Counselor

Boston Public Health Commission
04.2020 - Current
  • Ensure the overall safety of guests and shelter environment
  • Performed rounds throughout the unit and search clients for contraband upon arrival
  • De-escalate conflict situations,anticipating potential conflict situations and intervening prior crises experience
  • Developed positive professional relationships with guests to facilitate care
  • Maintained a stable environment by ensuring compliance with rules and individual service plans
  • Performed various administrative tasks such as maintaining accurate records, recording logs notes, and data entry

Command Center Operator

Allied Universal
09.2013 - 09.2020
  • Used Max Pro application to monitor CCTV for interior and exterior cameras in all areas
  • Used the Siemens alarm panel to watch for any alarms
  • Daily written reports of any accident that occurs on the property
  • Familiar with company equipment and applications such as Cisco, Attendant console, Lobby Works, and Sharepoint.
  • Providing Customer service to clients and guests regarding badges and access to the building.
  • Greeting all pharmaceutical employees and guests coming into the building
  • Professionally answering the phone to clients employees guests
  • Regularly patrolling assigned areas on foot, checking for potential hazards, and reporting irregularities
  • Radioing any suspicious activity on site and monitoring the area

Education

Financial Service Certificate - accounting/business math/professional development

Suffolk University
Boston, MA
06.2008

High school diploma - undefined

Community Academy
Boston, MA
06.1998

Skills

  • Conflict management
  • Social work
  • Addiction counseling
  • Dealing with addiction (4 years)
  • Crisis intervention
  • Management
  • Mental health counseling
  • Leadership
  • Individual / group counseling
  • Mentoring
  • Supervising experience
  • Motivational interviewing
  • Interviewing
  • Behavioral health
  • Crisis management
  • Dealing with people institutionalized (4 years)
  • Behavioral therapy
  • Experience with individuals with substance use disorders

Certification

  • AED Certification
  • Driver's License

Languages

English
Full Professional

Timeline

Assistant Supervisor

Boston Health Commission
05.2021 - Current

Counselor

Boston Public Health Commission
04.2020 - Current

Command Center Operator

Allied Universal
09.2013 - 09.2020

High school diploma - undefined

Community Academy

Financial Service Certificate - accounting/business math/professional development

Suffolk University

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David Smith