David Smith
Stansbury Park,UT
Summary
I am a highly driven experienced professional with strong customer service, organizational, and project management skills.
Expertise in route planning and vehicle maintenance, ensuring punctuality and reliability. Demonstrated problem-solving skills and strong attention to detail, enhancing overall service quality.
Extensive experience in transportation logistics and vehicle upkeep, ensuring seamless operations. Strong focus on team collaboration and adaptability to changing needs, with excellent navigational skills and customer service orientation.
Professional driver with solid experience in training and mentoring drivers. Proven track record of enhancing team efficiency and fostering collaborative environment. Strong problem-solving skills and adaptability to evolving requirements. Highly dependable and focused on achieving high standards and results.
Knowledge of industry regulations and best practices ensures compliance and performance improvement.
Extensive experience in transporting goods safely and efficiently. Known for strong teamwork, adaptability, and focus on meeting delivery schedules.
Overview
38
38
years of professional experience
Work History
Driver
Sunset Auto Body / AG Needs
08.2023 - Current
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents..
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Enhanced operational efficiency, providing feedback on route optimizations and warehouse procedures.
- Improved on-time delivery rates with meticulous planning and time management.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Team Lead DBT Youth Day Treatment
Valley Behavioral Health
11.2017 - 07.2022
- Performed a variety of supervisory tasks, ensuring employees have the resources and training to perform their jobs successfully
- Communicate Leaderships directives/concerns on a weekly basis with Team huddles
- Assure team quarterly productivity is at or above expectation
- 5 years of advanced knowledge and skill utilizing skills and functions learned from day treatment experience
- Train, coach, and manage a team of five employees
- Schedule group Therapy coverage weekly
- Organize a monthly calendar of activities for youth to remain active in the community and maintain exercise
- Work closely with Therapists and family to assure the best treatment for youth enrolled
- Meet with guardians and youth for every new intake
- Actively encourage a culture of collaboration and teamwork
- Behavior Specialist DBT/Children's Youth Day Treatment
- Provide developmental and educational services to behaviorally challenged children. Manage the group and classroom and the provision of therapeutic and academic services.
- Chart progress of assigned children trough weekly progress notes to ensure an on-going evaluation of each children’s strengths and weaknesses.
- Monitor progress notes and related data completed on a daily basis to ensure proper implementation of individualized behavior change programs.
- Complete a Weekly Task Tracker that meets deadlines for submission and assure timely and accurate data collection for behavioral history to be available for Therapist’s and Case Manager’s to review upon return back to previous academic environment.
- Communicate essential information regarding client behaviors and progress to the multi-disciplinary treatment team, (including client and family), and partner agencies, and coordinates.
- Supervision of clients with other staff working in the program, as applicable.
- Ensure client goals are coordinated across programs.
- Provide information in a way that builds teamwork.
- Have a full understanding how current responsibilities support Valley Behavioral Health.
- Anticipate and prevent destructive behavior by assessing and de-escalating clients prior to the situation becoming dangerous.
- Pro-actively assess client needs, and address those needs before a crisis occurs.
- Know internal and external customer business needs as well.
- Anticipate family needs and place priority to customer satisfaction and customer service.
- Create written documentation of services that meets Valley Behavioral Health Guidelines.
- Communicate respect, and create an environment of acceptance.
- Welcome client and family members. With Gratitude.
- Assume a positive intent encouraging dialogue.
- Schedule time to complete essential tasks within expected time frames.
- National Safety Council CPR and First Aid Trained for the next two calendar years.
Wasatch Transportation
07.2015 - 11.2015
- Worked with over one hundred family’s and their special needs child to plan and arrange transport safely to and fromThe CSW School of Blind and Deaf. Drove the only medical van where an RN had to be on board in order for transport to commence, to ensure the well being of the students due to the medical fragility of the children being transported through out the school year. Helped load, (embark), and dis embark unload the students safely at the school and at home. Either by hand, or rear wheel chair lift.
- Working with these children, and helping them still attend school, for myself was a life changing event. I watched first hand how important it was them to be among their peers and to socialize.
Vacation Planning Counselor
Marriott Vacation Club
07.2012 - 05.2014
- Guided and educated Marriott Vacation Owners to ensure their vacation experiences were accurate, and specifically tailored to each individuals needs, accompanied by an inviting professional manner to help create a vacation memory to last a lifetime. Provide a high consistent level of service to each owner and establish a relationship, built on trust for the future of Marriott.
- Provides service that is above and beyond for customer satisfaction and retention.
- Serves as a role model to demonstrate appropriate behaviors.
- Takes proactive approach when dealing with guest concerns.
- Responds in a timely manner to customer service department requests.
- Generated several sales leads of which three resulted in Destination Points sales.
- Sold several CSA policies contributing to our department’s overall goal to increase revenue, and growth.
Operations Manager
Ritz Camera Inc.
07.1996 - 05.2009
- Resolved customer service issues including those escalated to Management
- Maintained point of sales equipment and computers
- Worked with district and regional managers to increase sales
- Trained regional employees on store operations and inventory control
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Warehouse Manager
Inkley's Camera
05.1988 - 07.1996
- Duties included inventory control, warehouse shipping and receiving at the Distribution Center covering 35 stores.
Education
University of California, Riverside University Extension
10.2011
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University of Utah
Salt Lake City, Utah12.1994
Skills
- Hazmat transportation endorsement
- Tanker endorsement
- Reliable customer service delivery
- Effective communication skills
- Detail-oriented approach
- Committed to enhancing organizational efficiency
- Accident-free driving history
- Active driver's license
- Effective time management
Timeline
Driver
Sunset Auto Body / AG Needs
08.2023 - Current
Team Lead DBT Youth Day Treatment
Valley Behavioral Health
11.2017 - 07.2022
Wasatch Transportation
07.2015 - 11.2015
Vacation Planning Counselor
Marriott Vacation Club
07.2012 - 05.2014
Operations Manager
Ritz Camera Inc.
07.1996 - 05.2009
Warehouse Manager
Inkley's Camera
05.1988 - 07.1996
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University of Utah
University of California, Riverside University Extension