David Snavely
West Palm Beach,USA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
I was the Lead Server in 2012, for a fundraising dinner at Vince Carters house for Barrack Obamas reelection.
I have developed different in store training programs that were very successful in reducing staff turnover.
Overview
38
38
years of professional experience
Work History
Server, Lead Trainer
Elisabetta's, West Palm Beach
West Palm Beach, FL
10.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new servers on menu knowledge and service standards.
- Coordinated with kitchen staff to ensure timely and accurate order delivery.
- Managed guest inquiries and resolved complaints to enhance dining experience.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new staff on menu knowledge and service standards, improving team performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Restaurant Manager, Server, Bartender, Trainer,
Red Lobster
West Palm Beach, FL
05.2019 - 10.2022
- Led daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored staff, fostering a team-oriented environment.
- Developed and executed promotional strategies to enhance sales performance.
- Ensured compliance with health and safety regulations in food service operations.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Prep, Cook, Assistant
WingStop
West Palm Beach, FL
11.2018 - 05.2019
- Prepared high-quality food items following WingStop recipes and standards.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted chefs in food preparation, ensuring timely service during peak hours.
- Collaborated with team members to streamline food production processes.
- Trained new staff on food safety practices and kitchen operations.
- Supervised junior cooks, providing guidance on recipe adherence and presentation standards.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Cook
Longhorn Steakhouse
West Palm Beach, FL
10.2018 - 11.2018
- Prepared high-quality steaks and side dishes to meet customer expectations.
- Managed kitchen inventory, ensuring fresh ingredients and minimizing waste.
- Trained new staff on food preparation techniques and safety protocols.
- Developed and implemented efficient cooking processes to enhance productivity.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Prep Cook, Expo, Server, Service and Culinary Professional, Trainer
Bahama Breeze
Daytona Beach, FL
02.2015 - 10.2018
- Prepared ingredients and ensured kitchen stations were equipped for efficient service.
- Maintained cleanliness and organization of kitchen areas to comply with health standards.
- Assisted in menu preparation by following recipes and presenting dishes consistently.
- Collaborated with team members to streamline food prep processes and enhance workflow.
- Trained new staff on kitchen procedures and safety protocols to ensure compliance.
- Monitored inventory levels and communicated supply needs to management effectively.
- Provided support during peak hours, ensuring timely delivery of high-quality dishes to customers.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Trained and assisted new kitchen staff members.
Food Server, trainer, Bartender
Vince Carter's
Daytona Beach, FL
04.2011 - 05.2013
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and presentation.
- Managed multiple tables efficiently, maintaining attention to guest needs and preferences.
- Trained new servers on menu knowledge and restaurant procedures for optimal performance.
- Coordinated with management to resolve customer complaints effectively and promptly.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Developed a successful in store training program.
Food Server
Cheesecake Factory
Sunrise, FL
04.2009 - 04.2011
- Ensure a great guest experience
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables efficiently while maintaining high standards.
Front House Manager Assistant, Training Coordinator, Food Server, Expeditor, Host
Chili's
Aventura, Miramar, FL
04.2002 - 04.2009
- Responsible for developing current 'In-Store' training program.
- Assist in the interview process of new hires.
- Conduct all New Hire Orientations.
- Train and evaluate progress on new employees.
- Prepare weekly work schedules.
- Supervise a staff of approximately 20 employees.
- Responsible for cash handling.
- Handle customer complaints.
- Developed a successful in store training program.
Food Server/Trainer, Bartender/Trainer, Cashier, Host
The Olive Garden
Daytona Beach, FL
01.1988 - 12.1996
- Maintained liquor inventory and re-ordered as necessary.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Trained new staff on menu knowledge and service standards to maintain quality.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business
- Developed a successful in store training program
Education
Associate of Science - Travel And Tourism
ACT
Pompano Beach, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Cleanliness standards
- High volume dining
- Service prioritization
- Food safety practices
- Suggestive selling
- Guest relations management
- Allergy awareness
Timeline
Server, Lead Trainer
Elisabetta's, West Palm Beach
10.2024 - Current
Restaurant Manager, Server, Bartender, Trainer,
Red Lobster
05.2019 - 10.2022
Prep, Cook, Assistant
WingStop
11.2018 - 05.2019
Cook
Longhorn Steakhouse
10.2018 - 11.2018
Prep Cook, Expo, Server, Service and Culinary Professional, Trainer
Bahama Breeze
02.2015 - 10.2018
Food Server, trainer, Bartender
Vince Carter's
04.2011 - 05.2013
Food Server
Cheesecake Factory
04.2009 - 04.2011
Front House Manager Assistant, Training Coordinator, Food Server, Expeditor, Host
Chili's
04.2002 - 04.2009
Food Server/Trainer, Bartender/Trainer, Cashier, Host
The Olive Garden
01.1988 - 12.1996
Associate of Science - Travel And Tourism
ACT