Experienced in beach service, restaurants, and retail, with a diverse skill set including attentiveness, product knowledge, reading people, patience, cultivating a strong selling culture, effective time management, and a willingness to embrace new ideas and techniques for continuous improvement.
Provide safety and operational instructions to individuals renting or using a vessel(Waverunners/Jet Skis). Ensuring they understand how to operate the vessel safely and are aware of relevant laws and regulations. I also ensure renters complete a written attestation form confirming their understanding of the instructions.
Hold and maintain responsibility for a safe and effective rental process. Maintain and ensure procedures are being facilitated.
Provide excellent forms of customer service that coincide with the company values and ethics.
We also daily put out a large waterpark that is strenuous and difficult to do. Always focusing on safety and satisfaction for our customers. Along with being promptely on time to set up and break down the operation starting and 6 a.m. til 6 p.m day in and day out.
Managed high-volume amount of customers and logistics to promote high sales and customer service.
I handle waivers and money daily.
Also resolve customer inquiries through years of learning effective communication to correct issue/problems that occur daily. (bad experiences, customers that want to barter, and lack of knowledge of business operations).