David Son
Los Angeles
Summary
Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
5
5
years of professional experience
Work History
Technical Specialist
Apple
Northridge
09.2021 - Current
- Assisted in the installation, testing and maintenance of hardware and software systems.
- Performed troubleshooting activities to identify root cause of system issues.
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Maintaining customer focus while troubleshooting and repairing relationships.
- Having excellent time management skills and making decisions quickly.
Customer Experience Specialist
Best Buy
Chino, CA
02.2019 - 01.2021
- Coordinated with other departments to ensure timely resolution of customer inquiries.
- Created reports on customer experience trends and metrics using data analytics tools.
- Assisted in designing new strategies for improving the overall customer journey.
- Collaborated with other departments such as sales, marketing, product development and finance teams for understanding customer needs better.
Education
Associate Degree - Computer Engineering
Cal State University Northridge
06.2024
GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE - Information Technology
Google
01.2021
HIGHSCHOOL DIPLOMA -
Eleanor Roosevelt Highschool
01.2016
Skills
- Coordination
- Organizational Development
- Workforce Planning
- Onboarding and Orientation
- Employee Retention
- Succession Planning
- Benefits Administration
- Problem solving
Timeline
Technical Specialist
Apple
09.2021 - Current
Customer Experience Specialist
Best Buy
02.2019 - 01.2021
Associate Degree - Computer Engineering
Cal State University Northridge
GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE - Information Technology
Google
HIGHSCHOOL DIPLOMA -
Eleanor Roosevelt Highschool