David Sorge
Tyler,TX
Summary
Driven Auto Body Shop Manager with a proven track record at Tyler Ford, enhancing shop efficiency and profitability by implementing cost control and quality management practices. Skilled in collision repair and customer service, I excel in fostering teamwork and collaboration, resulting in a significant boost in employee morale and customer satisfaction.
Overview
36
36
years of professional experience
Work History
Auto Body Shop Manager
Tyler Ford
03.2015 - Current
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Increased overall profitability through effective cost control measures, such as managing inventory and reducing waste materials.
- Boosted employee morale by fostering a positive work environment and encouraging professional development opportunities.
- Maintained an orderly workspace by enforcing cleanliness routines among staff members leading to improved workflow.
- Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
- Maximized use of available space by reorganizing the shop layout for increased productivity.
- Established rigorous quality control standards to ensure consistent delivery of high-quality repairs for all customers.
Automotive Technician
Tyler Ford
10.2012 - 03.2015
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Service Manager
NTB-National Tire & Battery
04.2012 - 10.2012
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Automotive Technician
Crown Motor Company
04.2011 - 04.2012
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Automotive Technician
Tyler Ford
05.1988 - 03.2011
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Education
Automotive Repair - Automotive Mechanics
LINCOLN Technical Institute
Dallas, TX06.1982
High School Diploma -
REL
Tyler, TX05.1981
Skills
- Collision Repair Knowledge
- Aluminum Repair
- Parts Ordering
- Plastic repair
- Vehicle diagnostics
- Work Order Management
- Air conditioning systems
- Hydraulic systems
- Frame straightening
- Electrical Systems
- Employee Scheduling
- Damage Assessment
- Wheel Alignment
- Performance Evaluations
- Cost Control
- Auto Body Restoration
- Budgeting and financial management
- Quality Control
- Personnel Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Auto Body Shop Manager
Tyler Ford
03.2015 - Current
Automotive Technician
Tyler Ford
10.2012 - 03.2015
Service Manager
NTB-National Tire & Battery
04.2012 - 10.2012
Automotive Technician
Crown Motor Company
04.2011 - 04.2012
Automotive Technician
Tyler Ford
05.1988 - 03.2011
Automotive Repair - Automotive Mechanics
LINCOLN Technical Institute
High School Diploma -
REL
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