Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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David Souto

Bound Brook,NJ

Summary

Skilled in hardwood installation and renowned for exceptional relationship-building, I've significantly enhanced client satisfaction at Marcos Lacerda through meticulous craftsmanship and efficient project management. Leveraging expertise in both technical and interpersonal skills, I consistently deliver projects that exceed expectations, fostering repeat business and increasing referrals without compromising quality.

Overview

2
2
years of professional experience

Work History

Residential House Cleaner

Livia Nunes
05.2020 - 09.2021
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.
  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
  • Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
  • Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
  • Adhered to professional house cleaning checklist.
  • Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.

Hardwood Floor Installer

Marcos Lacerda
11.2021 - 08.2022
  • Enhanced customer satisfaction by efficiently installing hardwood floors with attention to detail and craftsmanship.
  • Collaborated with sales staff to recommend appropriate hardwood flooring products based on clients'' needs, preferences, and budget constraints.
  • Showcased versatility by skillfully executing various types of hardwood floor installs including nail-downs, glue-downs, floating methods.
  • Streamlined installation process, utilizing reliable tools and equipment for optimal results.
  • Reduced project completion time by effectively collaborating with team members on hardwood floor installation tasks.
  • Improved workplace safety by consistently adhering to industry standards and guidelines during floor installations.
  • Maintained a clean work environment during installations to minimize disruptions for clients and fellow workers alike.
  • Kept up-to-date with industry trends through regular participation in trade shows and professional development workshops related to flooring technologies.
  • Increased client referrals through the delivery of high-quality installations and excellent communication skills.
  • Completed projects on schedule, ensuring timely communication with clients regarding progress updates and potential delays.
  • Successfully managed multiple projects simultaneously, prioritizing tasks and maintaining clear communication with clients to ensure timely completion.
  • Gained repeat business through dedication to delivering flawless installations that exceeded customers'' expectations every time.
  • Minimized material waste by accurately measuring and cutting hardwood flooring materials prior to installation.
  • Developed strong relationships with suppliers resulting in better pricing negotiations for materials used in projects.

Education

Diploma -

Bound Brook High School
Bound Brook, NJ
06.2024

Skills

Hardwood refinishing

Trim work

Concrete epoxy coating

Subfloor leveling

Laminate installation

Existing floor removal

Vinyl plank installation

Hardwood installation

Multitasking Abilities

Maintenance and Repair

Written Communication

Problem-Solving

Cleaning techniques

Ordering cleaning supplies

Fluent in [English & Portuguese]

Housekeeping

Dusting furniture

Vacuuming

Residential cleaning

Cleaning bathrooms

Window cleaning

Quality control guidelines

Mopping and sweeping

Relationship building

Verbal and written communication

Additional Information

Worked as a Gaucho at FogoDeChao Steakhouse, Working at Fogo de Chão Steakhouse has equipped me with extensive experience in the hospitality and food service industry. I honed my skills in customer service, ensuring a high-quality dining experience for guests by efficiently managing their needs and preferences. My role required a strong understanding of food safety standards, teamwork, and effective communication, which I consistently demonstrated in a fast-paced environment. Additionally, I developed a keen eye for detail and a commitment to maintaining the restaurant’s standards of excellence.


Working at Fogo de Chão Steakhouse has equipped me with extensive experience in the hospitality and food service industry. I honed my skills in customer service, ensuring a high-quality dining experience for guests by efficiently managing their needs and preferences. My role required a strong understanding of food safety standards, teamwork, and effective communication, which I consistently demonstrated in a fast-paced environment. Additionally, I developed a keen eye for detail and a commitment to maintaining the restaurant’s standards of excellence.

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Hardwood Floor Installer

Marcos Lacerda
11.2021 - 08.2022

Residential House Cleaner

Livia Nunes
05.2020 - 09.2021

Diploma -

Bound Brook High School

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David Souto