David Souza
Jamaica,USA
Summary
Dynamic logistics professional with over 6 years of experience in the logistics and transportation industry, specializing in coordinating operations and optimizing routing services for timely deliveries. Recognized for exceptional written and verbal communication skills, strong organizational abilities, and meticulous attention to detail, ensuring efficient report generation and effective data management. Proven track record in troubleshooting and implementing innovative solutions to enhance workflow processes while consistently achieving business goals in fast-paced environments. Bilingual in English and Portuguese, fostering collaboration among teams and delivering outstanding service to clients and colleagues.
Overview
7
7
years of professional experience
Work History
Dispatch Supervisor
Professional Transit
01.2024 - 06.2025
- Reported on administrative operations of the logistic and transportation services, coordinating a fleet of drivers to passengers for their Access-A-Ride (AAR) Paratransit scheduled rides.
- Managed the dispatch team to verify route optimization and efficiency, and generating reports for route analytics, which would be presented at leadership meetings.
- Troubleshoot and re-established lost connection to the server due to malware or connectivity issues, ensuring protective measures were in place and stable.
- Utilized efficient scheduling and practice flow of the management systems to track drivers, and dispatcher using KPI’s, communicating with a team member if their numbers fell behind and worked on an employee progress plan to support them in meeting necessary numbers.
- Monitored that the data was input accurately into transportation management software to ensure the fleet operations were up to optimal efficiency.
- Liaised with other departments to ensure computer issues were solved and whether programs needed to be installed or updated.
Freelance Real Estate Coordinator
Crosstown Apartments NYC
08.2023 - 03.2024
- Performed administrative tasks such as filing, data entry, and maintaining records.
- Oversaw the entire transaction process from initial offer to closing; ensuring all deadlines were met and procedures were followed with the supervision of the Head Real Estate Agent.
- Real Estate License in development.
Lead Customer Care Specialist
Leap Rides
09.2021 - 06.2023
- Supervised associates in maintaining their accounts to ensure routes stayed on schedule, allowing for the authorization of any network drivers while also managing drivers during all stages of their rides.
- Led the negotiation and acquisition of the Access-A-Ride (AAR) contract with the MTA, which was promoted on the Leap app from December 2021 to Oct 2022.
- Tracked and relayed ride details and performance of drivers; documenting any incidents and generating reports in order to assist an investigation regarding any inquiries or complaints made by Access-A-Ride or passengers.
- Collected and created driver profiles when driver services were unable, thoroughly investigated and assisted with Leap app issues for both drivers and passengers.
- Generated list of analytics for all routes, their completion and success rate to facilitate a negotiation of pay rate for daily routes with drivers.
Accounts Receivable Clerk
Skyline Credit Ride
03.2018 - 04.2020
- Managed customer charges, accounts and billing cycles across the network board weekly, ensuring the collection and maintenance of over one-hundred accounts.
- Consulted and addressed any billing related concerns or questions from clients and office co-workers.
- Surveyed and forwarded issues relating to customer service to the appropriate associate, transmitting any inquiries or details regarding client information to other sites upon request after approval.
- Maintained professional business relationships and provided exceptional communication liaison with vendors and clients alike to ensure payment or payment arrangements would be processed in a timely manner.
Education
Major in English -
Queens College
Flushing09.2023
Skills
- Technical troubleshooting
- Excel proficiency
- Skilled in Microsoft Word functionalities
- Time allocation planning
- Proficient in managing CRM databases
- Skilled in Google productivity tools
- Skilled in OneDrive file management
- Efficient logistics dispatch
- Salesforce proficiency
- Client support
- Data analysis and reporting
- Data management
- Invoice processing
- Accounts receivable management
- Python data analysis
- Fleet coordination
- Monitoring man hours
- Attendance record management
- Strategic route optimization
- Strong interpersonal communication
- Incident documentation
- Transportation logistics oversight
- Effective schedule monitoring
- Strategic decision-making
- Comprehensive service planning
- Database optimization skills
- Workforce development
Accomplishments
- Supervised team of six staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native or Bilingual
Portuguese
Limited Working
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Coding and Programming
- Creative Writing
- Video Gaming
- Reading
- Video Game Design
Timeline
Dispatch Supervisor
Professional Transit
01.2024 - 06.2025
Freelance Real Estate Coordinator
Crosstown Apartments NYC
08.2023 - 03.2024
Lead Customer Care Specialist
Leap Rides
09.2021 - 06.2023
Accounts Receivable Clerk
Skyline Credit Ride
03.2018 - 04.2020
Major in English -
Queens College
Professional Affiliation
Crosstown Apartments NYC, New York, NY, Freelance Real Estate Coordinator, 2023-08-01, 2024-03-31, Performed administrative tasks such as filing, data entry, and maintaining records., Oversaw the entire transaction process from initial offer to closing; ensuring all deadlines were met and procedures were followed with the supervision of the Head Real Estate Agent., Real Estate License in development.