David Spellman
Summary
Accomplished Shift Leader at Pizza Hut, adept in team leadership and problem-solving, significantly enhanced customer satisfaction and team cohesion. Expert in cash handling and fostering a positive work environment, I streamlined operations and communication, leading to a more efficient and harmonious workplace.
Overview
2
2
years of professional experience
Work History
Shift Leader
Pizza Hut
10.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Streamlined communication between team members, which helped in resolving issues more quickly.
Education
No Degree - Welding
Penobscot Job Corps
Bangor, MEHermon High School
Hermon MESkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Strong verbal and written communication
- Creative problem solving
- Team supervision
- Customer service management
- Inventory counts
Timeline
Shift Leader
Pizza Hut
10.2022 - Current
No Degree - Welding
Penobscot Job Corps
Hermon High School
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