David Spencer
Brown City,Michigan
Summary
Quality-focused professional with extensive experience in quality assurance, compliance enforcement, and process improvement. Proven ability to implement strategies that enhance operational efficiency and ensure adherence to industry regulations. Results-oriented quality manager with a strong background in root cause analysis and data analysis. Expertise in developing corrective action plans and ensuring compliance with quality standards, driving continuous improvement initiatives across the organization. Detail-oriented quality systems specialist known for fostering compliance and enhancing processes. Experienced in auditing techniques and problem-solving, with a track record of improving product quality and operational efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
18
18
years of professional experience
Work History
Quality Manager/Quality Systems/Safety/Auditing
Elliott Tape?EGI
Auburn Hills, Michigan
04.1994 - 03.2012
- Maintained systems in good working order.
- Authored and maintained system technical documentation.
- Provided quick emergency response, troubleshooting and problem resolution.
- Developed automated scripts to streamline processes such as patching servers or deploying applications across multiple machines simultaneously.
- Managed databases, network infrastructure and system controls.
- Trained staff on new technologies and software applications.
- Managed user accounts, permissions, storage allocations, file transfers and backups.
- Monitored system performance to identify potential problems and develop solutions.
- Designed reports based on user requirements utilizing SQL queries or Crystal Reports tool.
- Ensured compliance with industry standards such as PCI DSS and HIPAA regulations.
- Coordinated with vendors to purchase necessary hardware and software upgrades when needed.
- Configured routers and switches for interconnectivity between different departments within the organization.
- Ensured all systems were compliant with corporate policies regarding usage of company resources.
- Provided technical support for internal staff with network issues or questions.
- Installed operating systems such as Windows Server 2008 R2 and 2012 R2, Linux Redhat 6.x and 7.x, VMware ESXi 5.5 and 6.0 .
- Analyzed system logs regularly to detect any suspicious activity that may indicate security threats or breaches in the network infrastructure.
- Resolved server connectivity problems with local area networks and wide area networks.
- Analyzed workflows and established priorities for daily operations.
- Met with users, vendors and technicians to determine computing requirements.
- Reviewed program plans to develop and coordinate activities.
- Reviewed and approved project plans prior to implementation.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Developed data security and disaster recovery procedures.
- Created centralized management capability by integrating warehouse management software applications.
- Developed policies and procedures to ensure compliance with corporate standards.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Assessed employee performance against established benchmarks or targets.
Quality/Safety/Environmental/Quality Systems Specialist
Astech, Inc.
Vasser, Michigan
03.1997 - 05.2007
- Developed corrective action plans when needed in response to process deficiencies identified through audits or other methods.
- Provided technical support during internal investigations into potential violations of corporate policy or procedures.
- Tracked overall performance metrics related to product quality over time.
- Maintained up-to-date records of all inspections, tests, certifications, and approvals.
- Collaborated with cross-functional teams throughout the organization to ensure high levels of customer satisfaction.
- Developed and implemented corporate quality assurance standards, policies, and procedures.
- Served as a liaison between customers, vendors, suppliers, and other stakeholders regarding any matters related to product quality assurance.
- Identified areas of improvement in existing processes to ensure compliance with industry regulations.
- Created reports detailing quality audit results and recommended corrective actions as necessary.
- Assessed vendor performance by collecting and analyzing relevant data points.
- Ensured that all products met applicable regulatory requirements prior to shipment.
- Reviewed supplier contracts for adherence to quality control specifications.
- Managed a team of technicians responsible for carrying out daily testing activities within the laboratory environment.
- Conducted internal audits to evaluate performance against established standards.
- Prepared documentation associated with changes in product design or manufacturing processes.
- Analyzed data from customer feedback surveys to identify issues related to product or service quality.
- Investigated customer complaints regarding product defects or nonconformities with approved standards.
- Established inspection criteria for incoming materials and components used in production operations.
- Provided training to quality auditors.
- Performed root cause analysis activities following significant deviations from expected outcomes.
- Monitored employee training programs related to quality management systems and processes.
- Trained and developed employees in effort to contribute to overall professional growth.
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
- Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
- Decided which products were defective and which ones were right.
- Monitored execution of testing activities, directing supervisors, inspectors, and floor workers according to testing specifications to gather accurate, useful data.
- Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
- Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications.
- Spearheaded creation and implementation of work instructions and procedures.
- Ensured compliance with environmental, health, and safety regulations, minimizing risks and promoting a safe workplace.
- Facilitated root cause analysis and implemented preventive measures to reduce product defects and improve quality.
- Analyzed quality data and metrics to identify trends, drive improvements, and support decision-making processes.
- Led the development and implementation of quality management systems in accordance with ISO 9001 standards.
- Represented the company in external audits, demonstrating the effectiveness of the quality management system.
- Conducted training sessions for staff on quality principles, tools, and techniques to foster a quality-centric culture.
- Oversaw supplier quality performance, conducting audits and assessments to maintain high-quality supply chain.
- Monitored changes in quality regulations and standards, updating company practices to maintain compliance.
- Reviewed and approved product specifications, ensuring they met both external and internal quality standards.
- Developed and maintained quality documentation, including quality manuals, procedures, and records.
- Established quality KPIs and reported on performance to senior management, highlighting achievements and areas for improvement.
- Negotiated quality agreements with suppliers and customers to clarify expectations and responsibilities.
- Coordinated product recalls and managed the communication with regulatory authorities and customers.
- Managed customer complaints, ensuring timely resolution and implementing changes to prevent recurrence.
- Coordinated with cross-functional teams to ensure product compliance with quality standards and customer requirements.
- Spearheaded continuous improvement initiatives, utilizing Lean and Six Sigma methodologies to enhance operational efficiency.
- Managed internal audit program, identifying non-conformances and leading corrective action plans.
- Kept records of quality reports and statistical reviews.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Collected and analyzed production samples to evaluate quality.
- Troubleshot product issues and fixed problems.
- Established product specifications and quality assurance practices.
- Fielded customer complaints and rectified service issues.
- Monitored product trends and suggested changes.
- Determined optimum points to sample products and created protocols to obtain reliable data.
Education
BBA
Rochville University
Rochville, Maryland06-1995
High School Diploma -
Almont Community Schools
Almont, MI05-1995
Associate of Arts - Business And Social Science
Port Huron Junior College
Port Huron, MI06-1968
Skills
- Quality assurance
- Compliance enforcement
- Root cause analysis
- Process improvement
- Auditing techniques
- Data analysis
- Problem solving
Timeline
Quality/Safety/Environmental/Quality Systems Specialist
Astech, Inc.
03.1997 - 05.2007
Quality Manager/Quality Systems/Safety/Auditing
Elliott Tape?EGI
04.1994 - 03.2012
BBA
Rochville University
High School Diploma -
Almont Community Schools
Associate of Arts - Business And Social Science
Port Huron Junior College