Dynamic operations manager with a proven track record at HelloFresh, excelling in process improvement and staff development. Skilled in logistics management and decision-making, I successfully enhanced productivity and reduced operational delays. Committed to fostering high-performing teams, I leverage technical expertise to drive continuous improvement and optimize efficiency in fast-paced environments.
Overview
43
43
years of professional experience
Work History
Hub Manager
HelloFresh
10.2021 - Current
Oversaw daily hub operations, ensuring efficient workflow and timely order fulfillment.
Implemented process improvements to enhance productivity and reduce operational delays.
Trained and mentored team members on best practices and safety protocols.
Analyzed performance data to identify trends and recommend actionable solutions.
Managed budget effectively, reducing expenses without compromising on efficiency or quality of service.
Implemented data-driven decision-making processes to optimize operational efficiency and drive continuous improvement efforts.
Conducted regular safety audits to ensure adherence to regulatory requirements and maintain a safe working environment.
Initiated workplace improvement programs for increased service efficiency.
Dock Supervisor
Estes Trucking
03.2020 - 10.2021
Supervised daily dock operations to ensure timely loading and unloading of shipments.
Implemented process improvements that increased turnaround time for freight handling.
Monitored compliance with safety protocols, reducing incidents on dock site.
Trained and mentored new team members to enhance operational performance.
Analyzed operational metrics to identify trends and drive continuous improvement initiatives.
Led a high-performing team of dock workers, providing guidance, training, and performance evaluations.
Fostered a culture of continuous improvement among dock staff promoting best practices in workflow efficiency proactively.
Reduced operational costs through effective management of personnel, equipment, and materials.
Traffic Supervisor
Discount Drug Mart
06.2017 - 03.2020
Supervised daily traffic operations to ensure efficient workflow and compliance with safety regulations.
Coordinated scheduling for delivery routes, optimizing efficiency and reducing delays in service.
Trained and mentored staff on best practices for traffic management and customer service protocols.
Implemented process improvements that enhanced operational efficiency and reduced wait times for customers.
Conducted regular inspections of traffic areas to identify safety hazards and enforce compliance measures.
Analyzed traffic patterns and data to inform decision-making for resource allocation and staffing needs.
Developed and maintained comprehensive records of traffic incidents, facilitating data-driven decision making.
Conducted thorough investigations into reported issues, identifying root causes and proposing appropriate solutions.
Dock Supevisor
YRC Freight
11.2015 - 06.2017
Supervised dock operations to ensure timely loading and unloading of freight.
Implemented safety protocols to minimize workplace accidents and maintain compliance.
Implemented loading dock process and productivity improvements.
Ensured timely shipments by closely monitoring loading and unloading processes.
Improved safety standards with regular inspections and adherence to company protocols.
Facility Service Manager
Ace Hardware
01.2015 - 10.2015
Managed facility maintenance and repairs to ensure operational efficiency.
Coordinated vendor contracts and service agreements for facility services.
Oversaw inventory management for maintenance supplies and equipment.
Developed and implemented safety protocols to enhance workplace safety standards.
Trained and mentored staff on best practices in facility management processes.
Conducted regular audits of facilities to ensure compliance with health and safety regulations.
Streamlined workflows, reducing downtime through effective scheduling of maintenance tasks.
Supervised a team of facilities professionals responsible for maintaining the physical infrastructure of the organization''s buildings and grounds.
Traffic/Shipping Supervisor
Ace Hardware
07.2006 - 01.2015
Supervised daily shipping operations to ensure timely and accurate order fulfillment
Coordinated logistics with carriers, optimizing delivery schedules and routes
Trained and mentored team members on shipping protocols and safety procedures
Implemented process improvements to enhance efficiency in shipping workflows
Monitored performance metrics, identifying trends to drive operational enhancements
Managed compliance with regulatory requirements for hazardous materials shipping
Developed effective communication channels between warehouse, and shipping department.
Inspected loading operations for improvements in efficiency and safety.
Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
Trained and mentored staff on landscaping techniques, equipment usage, and safety protocols.
Developed seasonal maintenance plans to optimize resource allocation and improve aesthetic appeal.
Conducted regular inspections of grounds to identify potential issues and coordinate timely resolutions.
Collaborated with cross-functional teams to plan events, ensuring venue readiness and landscape presentation.
Promoted a strong teamwork environment by fostering open communication and collaboration among staff members.
Maintained compliance with local regulations regarding pesticide use, stormwater management, and other relevant guidelines in groundskeeping operations.
Increased safety standards by conducting regular inspections and promptly addressing potential hazards on the grounds.
Maintenance Supervisor
Western Reserve Property Management
12.1990 - 02.2000
Supervised maintenance team to ensure adherence to safety protocols and operational standards.
Analyzed maintenance processes to identify areas for improvement, streamlining operations overall.
Managed inventory of maintenance supplies, ensuring availability of essential materials for timely repairs.
Collaborated with cross-functional teams to align maintenance strategies with organizational goals and objectives.
Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
Coordinated scheduling for routine inspections and emergency repairs, optimizing workflow efficiency.
Trained staff on proper use of tools and equipment, enhancing team competency and performance.
Law Enforcement Specialists
USAF
11.1982 - 07.1990
Conducted thorough investigations of criminal activities, ensuring compliance with legal standards.
Collaborated with law enforcement agencies to enhance public safety initiatives and community outreach programs.
Led community engagement efforts, fostering relationships between law enforcement and local organizations.
Analyzed crime data trends to inform strategic decision-making and resource allocation within the department.
Mentored junior officers on investigative techniques, promoting professional development and skill enhancement.
Investigated and reported crimes, accidents, offenses, and damage to property.
Issued traffic citations and electronic tickets for violations of traffic laws.
Managed emergency situations effectively, coordinating resources and personnel to protect life and property during natural disasters or civil unrest incidents.