Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Sales Manager
BirdEye
Austin , TX
06.2022 - 01.2023
Created and maintained sales environment to support business objectives.
Prepared sales production reports for senior management.
Prospected for new business using databases and other strategies to generate sales.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Outbound Sales Manager
B12
San Antonio, TX
04.2020 - 06.2022
Trained 6 outbound callers to conduct successful outbound calls .
Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes.
Employed customer relationship management software to track and manage calls made by team members and to retain customer data.
Coached, developed and motivated team to achieve revenue goals.
Built sales forecasts and schedules to reflect desired productivity targets.
Expanded bottom-line profit opportunities, cold-calling and following up with leads to secure new revenue.
Inside Sales Manager
iFly
Austin, TX
08.2019 - 04.2020
Monitored employee productivity and motivated team to meet daily goals.
Worked with marketing department to prepare campaigns for lead generation.
Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
Managed performance and salary reviews.
Facilitated implementation of new technology.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Coached, developed and motivated team to achieve revenue goals.
Built sales forecasts and schedules to reflect desired productivity targets.
Determined price schedules and discount rates.
Established ambitious goals for employees to promote achievement and surpass business targets.
Coordinated Daily Field Reports (DFRs) and distributed internally.
Revenue Manager
OutboundEngine
Austin, TX
01.2015 - 08.2019
Created and updated financial reports on frequent basis to present information to leadership teams.
Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Analyzed actual financial results to budget, preparing variance reporting to functional groups.
Analyzed competitors and market trends to facilitate business growth.
Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
Senior Account Executive
UPS
Chicago, IL
01.2013 - 12.2015
Established, documented and implemented account management processes and procedures.
Formulated plans to expand business operations and grow overall territory and client base.
Contacted individuals and organizations to explain services and products offered.
Managed and mentored team of account executives.
Directed, motivated and monitored team to meet or exceed campaign goals.
Identified and developed contacts for industry programs that meet client needs.
Identified customer needs by asking questions and advising on best solutions.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Reduced process lags by training employees on best practices and protocols.
Recognized security risks to properly handle situations.
Inside Sales Representative
UPS
San Antonio, TX
10.2010 - 12.2012
Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Delivered superior customer support to improve account retention rate.
Worked in conjunction with outside sales representative to maintain and grow sales.
Contacted new and existing customers to discuss service solutions.
Cultivated and strengthened customer relationships to drive revenue growth.
Negotiated prices, terms of sale and service agreement to close transactions.
Education
Bachelor of Science - Economics
The University of Texas At San Antonio
San Antonio, TX
05.2008
Skills
Rapport and relationship building
Fortune 500 company sales background
Prospecting skills
Market research, forecasting and analysis
Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches
Energetic
Team oversight
Lead generation
Sales presentations
Budgeting and P&L
Resolution-oriented
Key account management
Consultative and relationship selling
Territory sales management
Multidisciplinary team leadership
Recruiting and hiring
Business development and planning
Sales processes
Strategic account development
Empowers high-performing sales teams
Sales Reporting
Goals and performance
Decisive
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.