David S. Pruitt II
Pauline,SC
Summary
Experienced Insurance Agent with a strong track record in computer management, multitasking, and customer service. Adept at handling multiple responsibilities efficiently while ensuring high-quality service. Proven ability to manage time effectively and deliver exceptional customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent – Chat & Digital Support
USAA (via Foundever)
04.2024 - Current
- Provided real-time insurance support via chat, managing 2 customers simultaneously.
- Maintained under 2 minute response times per customer, ensuring SLA compliance.
- Reviewed and adjusted coverages to address, identify, and resolve customer concerns.
- Professionally handled high-volume inquiries on policies, services, and billing.
- Utilized strong written communication to foster relationships via active listening and empathy.
Licensed Insurance Agent – Call Center Support
USAA (via Foundever)
01.2020 - 04.2024
- Provided real-time insurance support via phone
- Effectively navigated multiple systems while assisting customers, efficient service.
- Reviewed and adjusted coverages to address, identify, and resolve customer concerns.
- Professionally handled high-volume inquiries on policies, services, and billing.
- Utilized strong verbal communication to foster relationships via active listening and empathy.
Education
Associate of Applied Science - Computer Technology
Spartanburg Community College
Spartanburg, SC01.2017
Skills
- Programming Languages: C, C#, Visual Basic (VB), SQL, Ruby
- Database Management: Worked with a physical server during SQL course
- Web Development: HTML, CSS
- Graphical Design (Photoshop)
- Strong Written & Verbal Communication
- Video Editing (DaVinci Resolve)
- Active Listening & Empathy
- Critical Thinking & Problem Solving
- Multitasking & Time Management
- Strong organizational skills
- Collaborative and reliable team player
- Self-motivated and independent worker
Accomplishments
x
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Licensed Insurance Agent – Property & Casualty (P&C), All U.S. States
Timeline
Licensed Insurance Agent – Chat & Digital Support
USAA (via Foundever)
04.2024 - Current
Licensed Insurance Agent – Call Center Support
USAA (via Foundever)
01.2020 - 04.2024
Associate of Applied Science - Computer Technology
Spartanburg Community College
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