Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

David Sprung

Altamonte Springs,FL

Summary

Adaptable professional with 10+ years of experience and a proven knowledge of customer service and loyalty, operating policies & procedures and operations management. Experienced with Microsoft Office Suite. Able to problem-solve effectively and efficiently. Excellent verbal and written communication skills. Proven customer service skills, service recovery, multi-tasking active listening, strategic thinking and customer advocacy. As the former owner and operator of O Town Vapes, Dedicated to customer service and held a 5 star rating for 8 years on Google. Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.

Overview

16
16
years of professional experience

Work History

Owner/Operator

O Town Vapes
11.2014 - Current
  • Created and nurtured relationships with referrers, influencers and partners to promote strategic goals
  • Maximized revenue and long-term net worth by producing results and performance
  • Hired skilled personnel to handle challenges and obligations of business
  • Defined strategy and trained staff to manage day-to-day business operations
  • Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits
  • Prepared staff work schedules and assigned specific duties
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Led non-merchandising departments of businesses such as advertising or purchasing
  • Planned store layouts and designed displays
  • Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions
  • Handled over 20 customers per day.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
  • Developed business plan, processes and procedures to provide superior service to customers.
  • Assessed income and expenses and adapted plans to improve profit levels.

Aerial Photojournalist

Helicopters Inc
06.2007 - 09.2017
  • Videotaped and reported news from helicopter for local Orlando news station
  • Emmy Winner
  • Shooting and editing video for breaking news and news blocks
  • Coordinating between news station and pilot to make sure that best product was put to market.
  • Paid attention to detail while completing assignments
  • Participated in team projects, demonstrating ability to work collaboratively and effectively
  • Provided professional services and support in a dynamic work environment
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Gained strong leadership skills by managing projects from start to finish
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Skilled at working independently and collaboratively in a team environment
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Managed time efficiently in order to complete all tasks within deadlines
  • Passionate about learning and committed to continual improvement

Education

Diploma -

Cooper City High School
Cooper City, FL

Associate of Arts - Broadcast Journalism

Connecticut Schools of Broadcasting
Davie, FL

Skills

  • Customer Relations
  • Staff Management
  • Verbal and Written Communication
  • Hiring and Staffing
  • Team Oversight
  • Financial Management
  • Business Development
  • Client Service
  • Budget Development
  • Profit and Loss Analysis
  • Coaching and Mentoring
  • Sales Leadership

Timeline

Owner/Operator

O Town Vapes
11.2014 - Current

Aerial Photojournalist

Helicopters Inc
06.2007 - 09.2017

Diploma -

Cooper City High School

Associate of Arts - Broadcast Journalism

Connecticut Schools of Broadcasting

Similar Profiles

CREATE PROFILE
David Sprung