David Stack
16320 Venus Dr., Westminster,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Knowledgeable in residential structures and materials, providing valuable insights. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
21
21
years of professional experience
Work History
Field Representative
Seashore Pest Control
Huntington Beach, California
06.2014 - Current
- Perform thorough home inspections to identify termite presence and damage in residential properties.
- Generate detailed reports summarizing findings and treatment recommendations.
- Calculate requirements for fumigants and chemical applications based on building size and exterior footprint.
- Instruct homeowners on prevention methods and maintenance practices for effective termite control.
- Collaborate with contractors to address necessary repairs identified during inspections.
- Conduct visual assessments of structures, including roofs, attics, and crawlspaces to evaluate structural integrity.
Call Center Supervisor
American Realty Capital
Newport Beach, California
03.2009 - 06.2014
- Supervised daily operations of call center team for American Realty Capital.
- Trained staff on customer service protocols and communication techniques.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Participated in hiring interviews and selection process for new team members.
Call Center Supervisor
Grubb & Ellis
Santa Ana, California
07.2004 - 03.2009
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Led team meetings to update on goals, share best practices, and discuss improvements.
Education
Bachelor of Arts - Speech Communication
California State University, Long Beach
Long Beach, CA06-1991
Skills
- Effective communication
- Escalation management
- Team leadership
- Staff training
- Quality assurance
- Process improvement
Timeline
Field Representative
Seashore Pest Control
06.2014 - Current
Call Center Supervisor
American Realty Capital
03.2009 - 06.2014
Call Center Supervisor
Grubb & Ellis
07.2004 - 03.2009
Bachelor of Arts - Speech Communication
California State University, Long Beach
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