David Stacy
Wellborn
Summary
Proactive correctional officer demonstrating exceptional organizational skills and a commitment to safety. Recognized for effective mentorship and collaboration, enhancing team performance in managing emergencies and maintaining compliance with regulations.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Correctional Officer
Florida Department Of Corrections
Live Oak, FL
10.2010 - Current
- Supervised inmate activities, ensuring compliance with safety regulations and facility protocols.
- Conducted regular inspections to identify security risks and maintain operational integrity.
- Implemented conflict resolution strategies to de-escalate potentially volatile situations among inmates.
- Monitored inmate behavior and reported unusual activities to prevent incidents within the facility.
- Developed and maintained accurate records of inmate interactions, ensuring adherence to legal standards.
- Participated in ongoing training programs to enhance skills related to crisis intervention and security measures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Booked new inmates into facility and processed inmates for release.
- Received and accounted for personal possessions and determined inmate work assignments.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Facilitated effective emergency response drills, preparing staff for potential crises.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Ensured security of facility perimeter by conducting routine patrols.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
Customer Service Representative
Sitel
Lake City, FL
2007 - 2009
- Assisted customers with inquiries and resolved complaints efficiently.
- Adapted communication style to meet diverse customer needs and preferences.
- Trained new team members on processes and best practices in customer service operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Provided product knowledge support to customers, ensuring informed purchasing decisions.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Cashier
Burger King
Lake City, FL
2006 - 2007
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining and service areas.
- Assisted customers with menu selections and special requests.
- Handled cash register operations, ensuring accurate financial transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Adhered to food safety regulations and company policies consistently.
- Resolved customer complaints professionally, ensuring satisfaction with service.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Stocker
S&S Food Store
McAlpin, FL
2004 - 2006
- Stock merchandise on shelves according to store layout and inventory guidelines.
- Assist in maintaining cleanliness and organization of storage areas and sales floor.
- Monitor stock levels, reporting discrepancies to management for timely replenishment.
- Collaborate with team members to ensure efficient product placement and rotation.
- Provide excellent customer service by responding to inquiries regarding product locations.
- Train new staff on stocking procedures and safety protocols for a safe work environment.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Education
High School Diploma -
Suwannee High School
Live Oak, FLNo Degree - Horticulture
Florida Gateway College
Lake City, FLSkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mentorship
- Product knowledge
- Excellent problem solver
- Work crew management
- Strategic planning and organization
- Regulation compliance
- Ethical standards of conduct
- Organizational skills
- Firearms training
- Written communication
- Multitasking
- Time management
- Conflict resolution
- Interpersonal communication
Accomplishments
- Seized multiple weapons during random cell searches.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Correctional Officer, Florida Department of Corrections - 2010-present
Languages
English
Native or Bilingual
Timeline
Correctional Officer
Florida Department Of Corrections
10.2010 - Current
Customer Service Representative
Sitel
2007 - 2009
Cashier
Burger King
2006 - 2007
Stocker
S&S Food Store
2004 - 2006
High School Diploma -
Suwannee High School
No Degree - Horticulture
Florida Gateway College