Summary
Overview
Work History
Education
Skills
Timeline
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David Stafford

Murphy,TX

Summary

Dynamic leader with proven success in operations management and business development at Chuy's Mexican Food. Excelled in enhancing customer satisfaction, reducing turnover by implementing innovative employee loyalty programs, and boosting sales through strategic partnerships and effective sales coaching. Skilled in inventory control and employee relations, achieving significant improvements in business efficiency and profitability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Assistant General Manager

Chuy's Mexican Food
04.2018 - Current
  • Handled cash accurately and prepared deposits.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Resolved problems promptly to elevate customer approval.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Sales Director, and Assistant Manager

Rowlett Bowl A Rama
09.2003 - 04.2018
  • Initiated strategies to set-up businesses that shape and market on emerging industry and market needs.
  • Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
  • Exceeded sales goals through effective time management and resource allocations.
  • Updated products, service agreements and pricing to retain competitive advantage and generate new customers.
  • Utilized consumer trends to shape sales approaches.
  • Solved complex problems to increase sales effectiveness and streamline business direction.
  • Boosted profits through effective supervision of entire sales department.
  • Hired, trained and built high-performing team of sales representatives.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

North Garland High School
Garland, TX
05.1982

Skills

  • Business Development
  • Operations Management
  • Workflow Coordination
  • Employee Relations
  • Employee Scheduling
  • Business operations knowledge
  • Marketing initiatives
  • Sales Coaching
  • Human Resources
  • Inventory Control
  • Food safety and sanitation
  • Budget Control

Timeline

Assistant General Manager

Chuy's Mexican Food
04.2018 - Current

Sales Director, and Assistant Manager

Rowlett Bowl A Rama
09.2003 - 04.2018

High School Diploma -

North Garland High School

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David Stafford