DAVID STARKS
Anchorage,AK
Summary
Forward-thinking team leader with a proven track record of efficiently operating departments to meet organizational goals. Experienced in successfully matching employees with roles that maximize their performance. Proactive and hardworking, constantly striving for continuous operational improvement.
Overview
14
14
years of professional experience
Work History
Operations Specialist
TOTE Maritime
05.2024 - 11.2024
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Worked well in a team setting, providing support and guidance.
Assistant Team Manager
Global Credit Union
04.2021 - 07.2023
- Provided prompt, professional, helpful, knowledgeable, accurate, and courteous member service
- Improved team morale and motivation through positive reinforcement and team-building activities
- Selected to lead the newly-created Nest Training Program
- Created reporting metric that boosted team performance by 15 percent
- Selected as the main liaison within the call center by Fraud Operations Dept
Account Manager
GCI
05.2011 - 10.2020
- Analyzed customer database to implement selling process by developing prospect lists and a strategic approach to solicit new or additional services for the customer base
- Generated cost analysis proposals for system or component implementation and operation, and assisted businesses by solving problems related to serviceability and connectivity, helping our department grow the account value
- Provided innovative solutions while assisting development of new build and line extension construction projects by building relationships between technical staff, engineering consultants, Outside Plant, and project management teams that have since achieved sustainability
- Leveraged sales experience and utilized business strategy while in the lead sales role on the $500m Merrill Field construction project
- Kept records of customer interactions, leads, transactions, recording details of inquiries, complaints, comments, and actions taken
- Regularly hit required sales targets
- Assisted management staff with department new hire training on customer service and sales techniques
Education
Diploma -
A.J. Dimond High School
01.2004
Skills
- Sales
- Leadership
- Customer Service
- Communication Skills
- Adaptable
- Efficient
- Team Management
- Relationship Management
- Project Management
- Microsoft Office
- Collaboration
- Data Analysis
- Planning
- Operations
Timeline
Operations Specialist
TOTE Maritime
05.2024 - 11.2024
Assistant Team Manager
Global Credit Union
04.2021 - 07.2023
Account Manager
GCI
05.2011 - 10.2020
Diploma -
A.J. Dimond High School
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