David Stephens
McKee,KY
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
Work History
IOS Technical Advisor Tier 2
Transcom Worldwide NA
Denver, CO
05.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
Field Supervisor
US Census Bureau
McKee, Kentucky
02.2020 - 11.2020
- Kept teams on task to complete milestones on time.
- Planned and scheduled field activities according to set timelines and order of operations.
- Evaluated performance and progress, and made proactive adjustments.
- Investigated issues and developed effective solutions.
- Delivered new-hire orientation, training and ongoing educational programs to foster team development.
- Completed site checks and leveraged computerized applications to document or record findings.
- Trained workers in proper methods, equipment operation and safety procedures.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Met with senior management to determine needs and develop roadmaps.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Approved regular payroll submissions for employees.
Office Manager
Rt Construction
Berea, Kentucky
08.2018 - 12.2019
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Sourced vendors for special project needs and negotiated contracts.
- Initiated timely project management within budget constraints for multi-faceted problems.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Developed and implemented safety programs.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Optimized new employee training on gear and procedures to maximize team safety.
Office Manager
SMART Construction
Berea, KY
03.2016 - 08.2018
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Sourced vendors for special project needs and negotiated contracts.
- Initiated timely project management within budget constraints for multi-faceted problems.
Education
Associate of Arts - Business Administration And Management
National College of Business And Tech-Lexington
Lexington, KY08.2011
Bachelor of Arts For Teaching - Education
Eastern Kentucky University
Richmond, KY05.2002
High School Diploma -
Jackson County High School
Mckee, KY06.1996
Skills
- Team Support
- Client Requirements
- Mission Critical Applications
- Staff Management
- Knowledge Base
- Team Meetings
- Team Member Development
- Company Standards
- Final Reviews
- Status Updates
- Peer Review
- Cost Management
- Team Management
- Flexible and Adaptable
- MS Office
Timeline
IOS Technical Advisor Tier 2
Transcom Worldwide NA
05.2021 - Current
Field Supervisor
US Census Bureau
02.2020 - 11.2020
Office Manager
Rt Construction
08.2018 - 12.2019
Office Manager
SMART Construction
03.2016 - 08.2018
Associate of Arts - Business Administration And Management
National College of Business And Tech-Lexington
Bachelor of Arts For Teaching - Education
Eastern Kentucky University
High School Diploma -
Jackson County High School
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