David Stern
Philadelphia,PA
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Help Desk Analyst Tier II
EMCOR Facilities Services
03.2024 - 11.2025
- Resolved up to 100 tickets a week, often requiring multi-tiered collaboration, rapid hardware turnaround, and simultaneous on-call, multi-user remote support
- Created high- and low-level workflows that increased departmental productivity by 800%
- Reduced yearly environmental security common vulnerabilities and exposures by 1100%
Engineering Manager
Soterix Medical
05.2022 - 10.2023
- Oversaw all internal product development stages and external communications for certification
- Managed all risk management and regulatory documentation for IEC and ISO compliance
- Assisted with design and diagnostics of portable electric systems
Lead Technical Support
Debra Speyer Law Offices
11.2018 - 05.2022
- Provided general purpose technical support for office staff and clientele including mobile, computer, printer, network, and security troubleshooting
- Managed all personnel profiles and document databases in TimeMatters and Quickbooks, preparing case files for court as necessary
- Routinely performed on call server-side software and operating system maintenance
IT Help Desk Analyst Tier I
Penske Truck Leasing
06.2021 - 02.2022
- Administrated accounts in ROI, Azure, AD Manager, and Duo active directories
- Collaborated with Tier II to resolve 95% of 40 daily calls regarding VOIP, MFA, VPN, password resets, credit card devices, and printer issues
- Migrated personnel to OneDrive/Sharepoint and resolved consistent user/system error
Education
Master's Degree - Engineering Management
Penn State University
World Campus05-2019
Bachelor's Degree - Electrical Engineering Technology
Drexel University
Philadelphia, PA06-2017
Skills
- MS Office, Adobe, NI, CAD, PaloAlto, Tanium, Carbon Black, PowerBI
- Footprints, ServiceNow, Salesforce, Cherwell, InforCRM
- Remote user management and servicing including MDM, Entra, active directory, desktop support, and deployment
- Non-destructive, electrical, mechanical, computer, hardware, software, network troubleshooting
Certification
CompTIA A+ (issued 3/2024)
Timeline
IT Help Desk Analyst Tier II
EMCOR Facilities Services
03.2024 - 11.2025
Engineering Manager
Soterix Medical
05.2022 - 10.2023
IT Help Desk Analyst Tier I
Penske Truck Leasing
06.2021 - 02.2022
Lead Technical Support
Debra Speyer Law Offices
11.2018 - 05.2022
Master's Degree - Engineering Management
Penn State University
Bachelor's Degree - Electrical Engineering Technology
Drexel University