Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
19
19
years of professional experience
Work History
Case Manger MCOT Jail Team
Collin County MHMR Dba Lifepath Systems
Collin County Detention Facility
01.2022 - Current
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
MCOT Crisis Worker
Texoma Community Center
Grayson, Cooke And Fannin Counties
02.2014 - 07.2024
Conducted follow-ups with clients to determine need for extended assistance.
Conducted thorough follow-up evaluations to monitor progress, ensuring optimal post-crisis care for clients.
Performed verbal de-escalation to resolve crises.
Promoted a trauma-informed approach within the team, leading to improved client-centered care and service delivery.
Evaluated risk to client or others by gathering information and conducting assessments.
Collaborated with mental health professionals to coordinate comprehensive care for clients.
Psych Technician
Wilson N Jones Hospital
Sherman, TX
05.2012 - 05.2014
Supported psychiatrists during evaluations by gathering pertinent patient information and recording observations accurately.
Enhanced patient care by providing emotional support and implementing personalized treatment plans.
Served as a reliable liaison between medical staff, therapists, psychiatrists, and patients'' family members for seamless communication.
Established rapport with diverse populations, adapting communication styles based on individual needs effectively.
Maintained a safe environment for both patients and staff through diligent observation and crisis intervention techniques.
Rehab Technician
Pate Rehabilitation
Anna, TX
02.2006 - 05.2012
Demonstrated empathy and compassion towards patients facing physical or emotional challenges during the recovery process.
Assisted therapists in conducting evaluations to assess patient needs and establish measurable goals for rehabilitation programs.
Transported patients to and from therapy area for assessment and treatment.
Promoted patient independence by teaching adaptive techniques for daily living activities, such as dressing, grooming, and mobility.
Assisted in training new staff members on facility protocols, treatment techniques, and documentation procedures to ensure consistency across the team.
Provided encouragement and motivation to patients throughout their rehab program, celebrating milestones achieved and fostering a positive mindset for continued progress.
Maintained medicine and equipment inventory, issued supplies to staff and notified personnel to procure more stock.
Monitored patient progress and reported changes to physical therapist.
Followed all HIPAA rules and regulations regarding patient confidentiality.
Case Manager Supervisor and Jail Diversion Coordinator at Bluebonnet Trails Community ServicesCase Manager Supervisor and Jail Diversion Coordinator at Bluebonnet Trails Community Services